Customer Support Advisor

il y a 2 semaines

Gent, Belgique Volvo Group Temps plein

Belgium

**Position Description**

**Introduction**

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.**This is us, your new colleagues**

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.
- We are a 24/7 operation and our department is spread over three European sites - Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.**This is the job**
- Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
- Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
- A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
- Teamwork and collaboration are the foundations of our business

**Are you the one?**
- You are customer focused, always striving for the best possible service and solution for our customers.
- You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
- You go the extra mile, solving problems with a proactive and creative mindset.
- You like working in a team, supporting and lifting each other up.
- You are keen to keep learning and developing your skills.
- You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
- You are fluent (written and verbal) in English, French and Italian

**A perfect match? Just some of the benefits of working for us...**
- Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
- Well-being services
- Restaurant on site
- Opportunity to grow within the company
- Good work life balance
- Possible to work 50% (2-3 days) from home
- International environment

**Let's do this**

Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.
- If you are ready to join us, just click the button and apply
- Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.
- After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.

**About us**

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

**Auto req ID**

143924BR

**Organization**

Volvo Trucks

**State / Province**

Oost-Vlaanderen

**City/Town**

Gent (Oostakker)

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

No Travel Required

**Functional Area**

Aftermarket

31-Aug-2023

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