Project Assistant
il y a 2 semaines
**Project Assistant (service support) 2
- **Working Location**:Braine L'Alleud, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Good general education at least to higher secondary level
- 3+ years of professional experience of administrative and organisational duties
- Knowledge of, and experience in budget and financial management
- Proficient in document management (workflow, quality control, and distribution
- Familiarity with various software packages, in particular the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and SharePoint) or similar
**DUTIES/ROLE**:
- Service Delivery Support
ü Assist the Change Coordinator during the Approved Service Interruptions process
ü Creation and maintenance of a database Services delivered (for example phones extensions number) per customer
ü Active services obsolescence management including customer engagement
ü SLA and SSP Tracking
- Reporting
ü Extract simple Excel reports from EBA or from ITSM
ü Update the Balanced Scorecard with the metrics extracted from EBA, ServiceNow and ITSM
ü Services utilization reporting
ü Preparation of Monthly Business Review
- EBA
ü Creates Purchasing Requests (PRs) in EBA
ü Monitor the process to transform a PR into a Purchasing Order (PO)
ü Updates the Contract Registry as soon as a PR or a PO is issued
ü Creates the monthly receipts in EBA for IWCs (Interim Workforce Capacity)
ü Creates receipts in EBA for hardware, software and services purchases
ü Liaises with the Acquisition/ECAM/Warehouse stakeholders for receiving hardware and software licenses
- ServiceNow
ü Performs reoccurring "Quality Checks" on the ServiceNow Plans, using a predefined Quality Checklist
ü Tracks Timesheet submissions and overarches it
ü Liaises with the Project Managers for allocating proper funding
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