Customer Project Manager

il y a 1 semaine

Brussels, Belgique Ericsson Temps plein

**Job Summary**:
We are looking for a Customer Project Manager in charge of radio E2E supply chain and HW/SW RAN, with specialist knowledge in the area of HW management and logistics, including inventory management, and HW returns. Software management setup and tracking with related authorities. In addition, you will drive the implementation and adherence of relevant tools and dashboard systems required to handle orders, deliveries, and inventories. A close collaboration and lead between the different stakeholders not limited to account, NPD, solution architects, warehouse manager, implementation manager and the client. Handle partner concerns and financial forecast and follow up with MCO/PFM.

**Responsibilities**:

- Work closely with the supply coordinator, ASR, CPM and Implementation Managers, from the readiness of the project, to ensure HW deliveries are planned according to site deployment schedule
- Support the Account Supply Responsible with overall projects’ needs
- Support the roll-out and investigate any issue related to orders or deliveries
- Follow up on key indicators, using dashboards and tools, identify risks and raise alerts and accordingly
- Maintain the project item lists between delivery and sales.
- Ensure HW and software databases from the customer, and from Ericsson are up to date and in sync
- Define spare stock, buffer stock and mange throughout the project lifecycle. Manage unused HW and buyback procedures.
- Ensure invoicing of HW and SW installed, as per contractual terms
- Follow up on HW returns from our sub-contractors
- Ensure our sub-contractors handle their HW inventory according to expectations
- Ensure the E2E follow up of hardware as from ordering, delivery in country, warehouse, reverse logistics, invoicing.
- Document and update as needed, the end-to-end processes from customers’ orders, up to invoicing
- Propose and manage processes and tools changes, internally and towards our sub-contractors and customer
- Complete project governance process including status reporting, issue and risk identification and appropriate partner concern; adjust plan and communicate status, forecasts and plan revisions as needed; maintain project dashboard.
- Lead, coach and develop a team of professionals
- Ensure budget establishment and follow up according to contractual obligations.
**Key Qualifications**:

- Education: BAC+5
- Min years of experience of CPM : 2 years
- Managing E-E Supply chain for large scale roll-out project will be added advantage
- Knowledge about Supply forecasting, Ordering of HW/SW, Delivery Follow-up, Escalation Handling, Warehousing & Inventory Management, Dismantling & Scrapping, Logistics handling - will be key asset.
- Demonstrated ability: Ericsson Radio portfolio, logistics, HW and software management
- Requires both theoretical knowledge and understanding through solid experience i.e. from deployment in rollout projects.
- Experience driving change, and implementing new processes and tools
- Excellent interpersonal skills, and ability to work with different organizations and profiles
- Good communication skills: both verbal and written
- Deep experience of Excel or related experience on database tracking, reporting and analyze.
- Proficiency with the English Language
- Demonstrate ability to lead and develop a team and team members
- Leading the team for a large scale swap project will be added advantage (for CPM)
**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental stat

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