Business Partner Digital Services 94

Il y a 2 mois


Brussels, Belgique Sparagus Temps plein

We are evolving from insurer to partner, with the needs of its customers clearly at the heart of its organization.

Our mission? Know you can: provide our customers with the means to make their dreams come true. Our values? Customer First, Courage, Integrity and One.

In the ""Digital Services"" team within Customer & Data department, we aim to develop and manage digital capabilities for all our clients, offering them an excellent customer experience thanks to relevant innovation.

Your assignment:

- Define / adapt communication plan towards brokers, customers and internal stakeholders
- Supervise IT developments enabling higher awareness and usage of our digital services
- Setup and monitor customer support processes
- Setup and follow efficient monitoring to track performance of implemented promotion levers
- Maintain coordination between the different teams & stakeholders (Marketing, IT, Distribution, UX & UI, Legal, Security and Compliance, Business units, etc.)

Other responsibilities include:

- Inform/consult key stakeholders about planned initiatives
- Report and present outcomes of initiatives to key stakeholders and management
- Propose adaptations and improvements to the processes in place
- Identify and communicate risks and mitigations measures

Technical context

Your profile:

- Master’s degree in business, economics, IT or equivalent through experience
- Proven experience in managing digital focused projects
- Proven experience in creating business requirements and using customer journey, design thinking and/or agile methodologies
- Experience in campaign management

Business context

Your skills and competences:

- Excellent project management and change management skills in order to drive progress
- Excellent analytical and critical thinking skills, allowing you to manage and understand the complexity of a transversal project
- Excellent stakeholder management skills to be able to drive efficiency of deliverables, adjust priorities as needed and communicate proactively, clearly, and concisely with people from different backgrounds
- Excellent communication skills, both verbally and in writing
- Capacity to manage your scope of action autonomously and take decisions without forgetting the customer experience
- Fluent in English and either French or Dutch, with sufficient knowledge of the third language and ideally trilingual
- Reporting skills (e.g. Power BI) are a plus



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