Key Account Manager
il y a 4 jours
**Onderneming**:
Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.
At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.
At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.
Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers.
We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues.
We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.
Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.
Sodexo Public Benefits helps public entities to manage their budget resources while providing access to a broad range of services, such as basic services, culture and residential support services for millions of people worldwide.
Faced with changing demographic trends (aging population, increasing urbanization, a rising middle class, the development of initial and continuing education), public entities today seek solutions to more precisely target assistance as well as to control public spending.
Sodexo's solutions optimize and facilitate the work of public authorities, helping them to optimize budget resources and achieve goals in in a broad range of policy areas.
**Functie**:
As a member of the Public Benefits department, the Key Account Manager manages the day-to-day relationship with the clients (public sector entities) as well as the most important stakeholders for each of the projects under her or his responsibility. She or he actively interacts with the key account expert(s) in the translation of client requirements as to current products.
She or he participates in client and target analysis (contributing to web of influence analyses), identifies business development opportunities and actively supports the stakeholder engagement team (public benefits director and senior manager stakeholder engagement and public affairs) in further developing these opportunities. She or he actively contributes during the development of new proposals or the implementation of proposals won with respect to account management aspects.
She or he tracks and manages client expectations and aims to improve them.
**Your main responsibilities**:
- **Actively contributing to the implementation of proposals won with respect to account management aspects**:
- After Sodexo has won a proposal within her or his client scope, actively assisting in the set-up of account management aspects.
- **Identifying business development opportunities and active support of the stakeholder’s team**:
- Working together with the management, being on the lookout for and actively identifying possible business development solutions both within the scope of current our public products
- Providing information about clients and targets to develop and/or complete web of influence information;
- Participating in discussions about the development of new potential business with the client or targets related to the client.
- Participating in the development of new proposals to current clients or targets with respect to the account management and client/stakeholder interaction aspects;
- Timely contributing knowledge and understanding of client particularities which may positively or negatively influence Sodexo’s chances of winning a bid for a new opportunity.
- **Management of the day-to-day client (Regions) relationship**:
- Organisation or participation to follow-up or ad-hoc meeting including preparation and collect of feedback from the different teams within Sodexo (DMO, Finances, etc.)
- Regular contact with the client representatives, responding to their questions and appropriately routing these questions within Sodexo;
- Follow-up of timely reaction by Sodexo teams to requests of client
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