Enterprise Scheduling Coordinator

il y a 4 semaines

Gent, Belgique Agilent Technologies Inc. Temps plein

Agilent is collaborating with a** leading biopharmaceutical company** located in Belgium and is hiring for the integral and multifaceted role of on-site** Enterprise Scheduling Coordinator** to deliver high levels of customer satisfaction in a highly pressurized environment, effectively coordinate vendor (third party/subcontractor) engineers for onsite maintenance activities and run and update a detailed scheduled services plan.

In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients’ service requirements for all service requests and projects. **You will build successful customer relationships and aim constantly at delivering a high level of satisfaction**. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers’ preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.

**Your main responsibilities will be**:

- Initiate Engineers visits: Meet & Greet & Concierge (check for PPE/Certification/RAMS/PTW )
- Own the overall support delivery and act as a first point of contact for contract and customer queries
- Coordinate and plan visits of Agilent or third-party engineers to ensure a successful completion of service
- Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management, service orders
- Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer
- Manage customer assets, ensuring inventories are accurate
- Run various reports and keep information updated in our SAP CRM System
- Schedule inductions and any relevant onsite training for third-party vendor(s).
- Supervise monthly costs and present financial reporting to the customer
- Solve a broad range of problems varying in complexity, involving multi-departments.

This position will be based directly on the client site, in **Ghent **area.

**Qualifications**:
We are looking for a motivated individual with the following background:

- **First experience** in an **administrative**, **scheduling **or **customer oriented position**:

- **Fluency **in **Flemish **and good level of **English**. Fluency in **French **would be a strong plus.
- **Proficiency **in **Microsoft Office**

On a personal level, you are **autonomous**, **customer focused** and a **team player**. You have **great interpersonal** and **communication skills **to interact with many internal and external partners. You show a real **can-do attitude **and you like **help others** and **solve problems**. You have also **strong planning**, **organizational **and **time management skills**.

**We offer**:

- An opportunity for you to make a significant impact in a world-class company and develop your skills
- A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
- Career development opportunities in an international company
- Competitive compensation and benefits package
- Work-Life-Balance programs
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance

**We will make sure you get all the training and development opportunities you need to become the best in your field**

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: Occasional

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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