Shop Attendant

**Restoring Brussels' most fabulous address**

Nestled on Rue Royale in Notre Dame aux Neiges, this Belle Époque jewel, sculpted by Henri van Dievoet, has stood as a proud witness to the epochs and events that shaped Brussels. Now, the fabled Grand Hotel Astoria will re-emerge as Corinthia Brussels later in 2024, a beacon of elegance and luxury in the heart of the Belgian capital.

Following a meticulous restoration, Corinthia Brussels will marry the classical elegance of its storied past with sophisticated modern facilities including 126 rooms and suites, a gastronomic restaurant and brasserie, and 1000 square metres of wellness. Catering to discerning locals and luxury travellers, Corinthia Brussels will harmonise heritage with an avant-garde attitude.

Join us to be part of the pre-opening team for a truly unique project in Brussels, developing Brussels’ most fabulous address.

As a Shop Attendant, you will play a key role in providing exceptional customer service to our hotel guests and visitors. You will be responsible for assisting customers, managing stock, and ensuring the shop operates smoothly. This role requires strong communication skills, attention to detail, and a passion for hospitality and retail.

**DUTIES AND RESPONSIBILITIES**
- Greet customers warmly and offer personalized assistance.
- Provide product knowledge and recommendations based on customer preferences.
- Handle customer inquiries and resolve any issues efficiently.
- Assist customers with purchases and promote upselling where appropriate.
- Process transactions accurately using the point-of-sale system.
- Ensure displays are well-organized and visually appealing, following brand guidelines.
- Manage inventory levels and inform management of any low stock items.
- Restock shelves and ensure items are properly labeled and priced.
- Conduct regular stock checks and assist with inventory audits.
- Maintain cleanliness and organization of the shop at all times.
- Ensure the security of merchandise and handle products with care.
- Report any issues, damages, or discrepancies to the management.
- Work closely with hotel staff to ensure guest satisfaction.
- Assist in organizing special promotions, in-store events, and marketing efforts.
- Stay informed about hotel services and provide recommendations to customers as needed.

**CONFIDENTIALITY**
- **Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.**:

- **It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.**

**HEALTH & SAFETY**
- **To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.**:

- **The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.**:

- **To report any defects in the building, plant or equipment according to hotel procedure.**:

- **To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.**:

- **To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning**:

- Fire, Health and Safety
- Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures

**OTHER INFORMATION**
- **As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.**:

- **The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.**

**TALENT PROFILE**

**Experience**:

- Prior experience in retail or customer service (preferably within a luxury environment).

**Skills and Knowledge**
- Ability to work in a fast-paced, dynamic environment.
- High level of professionalism, attention to detail, and customer-focused.
- Fluent in English; proficiency in French or Dutch is a plus.

**Education or Qualification: /**

**Requirements**:

- **Shift working**:

- **Flexible