Head of Digital Journey Management

il y a 1 mois

Mechelen, Belgique Telenet Temps plein

As the **Team Leader Digital Journey Management**, you’ll join the Digital Marketing Team, overseeing the digital journey efforts for Telenet’s Residential and Small Office, Home Office commercial markets. This team is responsible for defining and implementing Telenet’s entire digital commercial strategy and roadmap. With Telenet’s clear strategic goal of becoming a digitally-oriented company, you’ll be at the forefront of this transformation.
- The **Team Leader Digital Journey Management**is pivotal in driving our digital journey efforts and ensuring the successful execution of our digital journey strategies for Telenet Group. In your role as Team Leader Digital Journey Management, you will lead a group of digital journey managers with a strong focus on people management & stakeholder management, while also taking on a significant portion of journey strategy yourself.

**Your Responsibilities as a Team Leader Digital Journey Management**:

- Acting as a **servant leader**, proactively supporting and stimulating your team of digital experts to self-organize, fostering close collaboration and continuous improvement.
- **Collaborating closely with all stakeholders**to foster healthy team dynamics and ensure effective value delivery. You work hand-in-hand with other digital team leads to make strategic decisions that align with the department’s overall goals.
- Providing clear direction to your team on what needs to be delivered to meet Telenet’s strategic objectives and why it is important. You oversee **the visualization of journeys, identification of & driving major improvements, and the establishment of performance reporting**.
- You have a **broad digital marketing expertise**, touching upon digital analytics, advertising, SEO, content, CRO,without being an in depth expert in all these domains. However you do know how they work & when to you use them in achieving your targets.
- **Being very performance-driven**: you are on top of your business by proactively reporting on the domains you and your team manage, overseeing the team’s budget and backlogs and managing it in the most effective way.

**What We Offer**:
You will join a company that invests heavily in you, adapting your work environment to meet your needs. This allows you to grow while maintaining a healthy work-life balance. Here’s what we offer:

- Ample space to develop your expertise and experiment. Making mistakes is part of the learning process
- Opportunities for personal growth with extensive learning options, and the chance to take a break or switch career paths through internal mobility.
- A varied job where you can make a tangible impact and leave your mark.
- A competitive salary complemented by numerous fringe benefits, such as meal vouchers, hospitalization insurance, and discounts on Telenet products.
- The possibility to work from home.
- An agile working environment in our digital marketing department, giving you significant responsibility and autonomy.
- The company of passionate colleagues. At Telenet, we support each other You’ll feel the strong team spirit not only during brainstorms and meetings but also on our padel court or in our coffee bar.

**Our Ideal Team Leader Digital Journey Management**:

- Several years of experience in **digital marketing and e-commerce**, with a proven track record in similar strategic roles.
- **A natural leader with the ability to inspire and energize a team.**:

- Strong **analytical skills**with a focus on achieving results. Ability to manage multiple projects simultaneously and deliver high-quality outcomes.
- Ability to **navigate complex situations**with ease.
- Ideally holds a master’s degree in a relevant field or a Postgraduate in Digital Marketing.
- Fluent in **Dutch and English**, with additional proficiency in French being a plus.

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