6157 Product Owner
Il y a 2 mois
Are you a Product Owner and eager to consider a new project? How about a role at a large Telco and Entertainment company in Mechelen?
General information
**Duration**: First contract is for 3 months with rolling extension.
**No. of working hours**: 40 hours per week
**Location**: 2 day(s) per week in office in Mechelen
**Contract type**: payroll
**VISA sponsorship**: Yes
**Deadline**: Date 22nd December
What is the project about?
The overall digital community has a key role in successfully delivering strategic agenda and ambitions: Within the digital community, we have divided our squads over three tribes with each focusing on a very specific business outcome/value. The tribe you would be joining has as mission to ease the life of advisors and customers offering them future oriented digital tools to ensure flawless interactions.
**Responsibilities**:
- being a servant leader who sets clear objectives for the squad (defining WHAT they need to deliver) and helps the squad achieve these objectives.
- creating focus through prioritization and flow through the removal of impediments. The PO aligns with the relevant stakeholders across the organization, continuously and in preparation of ceremonies such as the Quarterly Business Review.
- assuring the right contact centre set-up in line with the respective customer interaction strategy.
- Key responsibility is the “Virtual Contact Center” (VCC) platform, based on Genesys technology, which connects customers with the right advisor via the right channel.
- close alignment with the customer operation teams is needed to ensure the best possible fit between platform and strategy.
- extending existing VCC capabilities to ensure smooth operations, but also co-creating together with the stakeholders new capabilities to unlock new potential of the platform.
**About the client**:
This client is a provider of media, telecommunications and entertainment services. They are a leading provider of converged connected entertainment and business solutions. They provide connectivity, entertainment and business solutions. They want to enable and inspire customers to get the most out of their digital lives and businesses. Through the innovative products and the qualitative customer services, they want to respond to their customers’ expectations, offering them the best possible experience in the digital world.
**Requirements**:
- Experience in or working with customer operations
- Technical affinity with contact center tooling & set-up - Genesys knowledge is a plus
- Strong stakeholder management & communication skills towards multiple disciplines in the organization and even outside the organization (partner management)
- Expertise in (agile) software delivery, from requirements/user stories to delivered code & customer value
- Management skills, experience in managing processes, projects and employees
- Develop a strategic (product) vision and translate its concepts into structured priorities towards execution
- Able to navigate in an environment with high complexity and pressure
- Agile mindset, fostering an inspect and adapt approach where regular (sprint) reviews are crucial
- Making decisions in a complex agile environment, e.g. on Product Backlog and prioritization
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