Senior Booking

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express is seeking a **Senior Booking & Planning Agent** for its office in Diegem, Belgium. The purpose of this role is to process bookings and plan capacity utilization to achieve the optimum utilization of the available ACS capacity on the DHL flown and trucking network.

***YOUR TASKS**:

- Understands the customer needs and ensures execution of the contractual agreements with customers in regards to capacity access and prioritization of the product on the network
- Process bookings and plan capacity utilization to achieve the optimum utilization of the available ACS capacity on the DHL flown and trucking network
- Ensures that the available tools/systems are used, as prescribed in order to maximize sales opportunities and space optimization
- NPG/NCG to assist in the maximization of flights and routing requirements
- H&G to execute operational requirements
- AIRSIDE to check load ability
- ROADOPS to arrange trucking
- ACS duty managers and commercial management
- Process booking requests from customers & agents
- Be part of a central point of day-to-day capacity management related issues
- Motivated team player, shares best practices and supports other team members to achieve ACS goals and objectives

***:
**YOUR PROFILE**:

- Extensive knowledge of the DHL products and processes including aircraft and truck specifications
- Ability to work effectively under pressure
- Strong customer service orientation
- Strong diplomacy and persuasion ability
- Flexible in working hours and ability to adjust to changes
- Team worker
- 3D thinking
- Successful completion of 6-month training/trial period is required
- Experience in the cargo aircraft industry and knowledge of aircraft configurations and equipment/contours is a benefit
- Cargo related degree is a bonus but work experience equivalent is also a plus
- Fluent in English and Dutch, written & spoken. (Other languages a benefit)
- Excellent computer skills

***OUR OFFER**:

- A competitive salary with extra-legal benefits
- A challenging position in an international and dynamic environment with an informal atmosphere
- Great culture and colleagues