Helpdesk L2

il y a 2 jours


Brussels, Belgique Talencia Consulting Temps plein

Description

You will maintain of customer service for all support queries

You will be in charge of user problems from the ITSM ticketing tool

You will implement, managing and maintaining workstations

You will perform installations, upgrades & deployment of workstations to Microsoft Windows 10

You will image and prepae assets such as laptops and mobile devices for deployment to users

You will carry out routine maintenance of IT systems

You will support users in the use of Computer equipment by providing necessary training and advice

You will be the local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)

You have Experience in "Knowledge Article" documentation, IT & end user procedures

You will ensure Service Level Agrerement are adhered too

You will be the local contact person for assistance in IT projects

You will work on sites in Germany

**Profile**:
You have 3 years of experience in IT support (Helpdesk/Service Now)

You speak English and German

You have Administration experience of MS Active Directors users &groups, policies and management concepts + advanced Microsoft knowledge.

You are proactive and you are solution oriented

What's in it for you?

A full-time permanent contract in a company at human size

A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits


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