IT Customer Care Technician
Il y a 7 mois
**Key Roles & Responsibilities**:
- Maintain a high degree of customer service for all support queries
- Take ownership of user problems from the ITSM ticketing tool - be proactive when dealing with user
issues.
- Implement, managing and maintaining workstations
- Perform installations, upgrades & deployment of workstations to Microsoft Windows 10
- Troubleshooting & Problem solving of Workstation related problems
- Imaging and preparing assets such as laptops and mobile devices for deployment to users,
ensuring assets are tagged and entered into the asset management system
- Carrying out routine maintenance of IT systems
- Support users in the use of Computer equipment by providing necessary training and advice
- Local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
- Experience in “Knowledge Article” documentation, IT & end user procedures
- Ensure Service Level Agrerement are adhered too
- Local contact person for assistance in IT projects led by the Imerys Group.
- Travels on sites located in Germany (15% to 20% of the time)
**Requirements**:
- At least 3 years of experience in IT Support
- English and German speaking
- Microsoft advanced knowledge (workstations and servers)
- Administration experience of MS Active Directory users & groups, policies and management
concepts
- Helpdesk Experience (ServiceNow)
- Excellent Interpersonal skills
- Outstanding Client Service Skills
- Pro-active skills
- Driving License
Our client is active in the extraction of minerals for the manufacture of construction materials
Un CDI dans une entreprise préoccupée par l'équilibre travail/famille
un salaire à la hauteur de votre expérience et niveau d'autonomie
avantages extralégaux
Type d'emploi : Temps plein, CDI
Avantages:
- Assurance hospitalisation
- Chèques repas
- Éco-chèques
Flexible Language Requirement:
- Néerlandais non requis
Programmation:
- Lun-Ven
- Travail de jour
Types de primes et de gratifications:
- 13ème mois
- Pécule de vacances
Lieu du poste : In person
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