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il y a 1 mois
End user support - onsite engineer
- Belgium - Brussels
- Professionals
- Full-time
**—** Your Benefits **—****:
- Buddy program- International environment- Job with purpose- Meal voucher- Mentor program- Modern and centrally located office- Onboarding program- Transport allowance**Your skills**:
- Experience with user support
- Experience with ticketing tool
- Good communication skills and customer oriented
- Fluent French and communicative English
- Living in Belgium (On-site position located in Brussels)
**Your Tasks**:
IT Onsite Technician is a physical presence service to provide second line support at customer location.
Main responsibilities:
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customers
Accurately record, update and document requests using the IT service desk system
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Contribute towards reporting as per customer requirement
**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
