Technician (Service Desk)

il y a 3 jours


Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

**Technician (Service Desk)
- **Working Location**:Brussels, Belgium**
- **Security Clearance**: NATO Secret**
- **Language**:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience:
- Mandatory previous IT Service Desk experience (1st level support)
- Mandatory previous experience in NATO environments, preferably in NATO HQ Brussels
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- Language Skills - NATO HQ official languages are English and French. Required is:
ü A thorough knowledge of one of the two NATO HQ official languages, both written and spoken

ü A good working knowledge (spoken) of the other NATO official language

**DUTIES/ROLE**:

- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
ü Laptops and desktops: VPN connectivity, Microsoft products, Business Applications

ü User Access Management
- Management of Service Management tickets

ü Incident Management

ü Service Request Management
- Coordinates and conducts work to meet quality targets
- Able to work with limited supervision
- Perform other duties as may be required


  • Service Desk Technician

    il y a 3 semaines


    Brussels, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Service Desk Technician** to join our UniQue team in Brussels! **What will you be bringing to the team?** - Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not...

  • Technician (Service Desk)

    il y a 1 semaine


    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Technician (Service Desk)** - **Working Location**:Brussels, Belgium** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years...

  • Senior Technician

    il y a 1 semaine


    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Senior Technician (Service Desk) - **Working Location**:Brussels, Belgium** - **Security Clearance**:NATO Secret / SC - **Language**:High proficiency level in English language; Good working knowledge of French language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Relevant Service Desk 1st level support experience - Higher...

  • Senior Technician

    il y a 7 jours


    Brussels, Belgique Systems Planning and Analysis, Inc. Temps plein

    Overview: Systems Planning and Analysis, Inc. (SPA) is a well-established and progressive defense contracting company in the Northern Virginia area just a few miles south of the Pentagon. We are a professional services firm established in 1972 that has a long-standing reputation for unrivaled technical and analytical support to some of the top decision...

  • Technician (Service Desk)

    il y a 1 semaine


    Brussels, Belgique NATO - OTAN Temps plein

    NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. **W **hat do we offer?** - Genuinely meaningful work as part of the most successful alliance in history. - 3 year contract with...


  • Brussels, Belgique Pauwels Consulting Temps plein

    **Job description**: We are currently looking for a new member to strengthen our team of IT support engineers in Brussels. Are you that one-of-a-kind Helpdesk ICT Technician and Service Desk Coordinator who does not shy away from a challenging, but fulfilling assignment? Then do read on! Because at Pauwels Consulting, we don’t just mix and match our...

  • Help Desk Technician

    il y a 6 jours


    Brussels, Belgique Getronics Temps plein

    As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support...

  • Junior IT Help Desk Technician

    il y a 3 semaines


    Brussels, Belgique Business & ICT Consulting Temps plein

    Business & ICT Consulting operates from Belgium and Luxembourg; making easier for its customers to implement and manage their ICT departments truly aligned with new arising models of organizations built on sustainable development and innovation. **Job description**: We are actively looking for a **Junior** **IT Help Desk Technician** to provide user support...

  • C003901 Technician

    il y a 1 semaine


    Brussels, Belgique Contact One Communications, Inc. Temps plein

    Service Desk Support - End user support - Troubleshoot and resolve software and hardware issues **Duties and Role**: - First Contact Resolution (1st line resolution) - Staging laptops and enrolment for new users / replacement - Management of Service Management tickets: Incident Management and Service Request Management - Coordinates and conducts work to...

  • Senior Technian

    il y a 1 semaine


    Brussels, Belgique Vector Synergy Temps plein

    Senior Technician (Service Desk) **Location**: Brussels, Belgium **Security Clearance**: NATO Secret **Reference No**: C002128 / Brussels **Skills, knowledge, experience required**: - Higher vocational training in a relevant discipline with 2 years’ post-related experience; - OR a secondary educational qualification with 4 years’ post-related...

  • Service Desk Coordinator

    il y a 6 jours


    Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD3369**: **Role**: **Service Desk Coordinator**: - Helpdesk ICT Technician** **Location:Brussels,Belgium** **Language: English,Dutch and French** *** **Required Responsibilities**: - Ensuring correct dispatching of an incoming issues to the various technical departments. - Inform the customer about the status of his request and the...

  • Support Technician

    il y a 2 semaines


    Brussels, Belgique Serco Europe Temps plein

    Job Introduction Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a...

  • Service Desk Technician

    il y a 1 semaine


    Brussels, Belgique Spektrum Temps plein

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Service Desk Manager

    il y a 3 jours


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **ABAKUS IT SOLUTIONS** is seeking a motivated and experienced Service Desk Manager to oversee the operations of our service desk. As the primary point of contact for IT support and services, you will play a key role in ensuring smooth service delivery for our clients. **Key Responsibilities**: - Team Management: Lead and manage the service desk teams,...

  • Service Desk Medewerker

    il y a 2 semaines


    Brussels, Belgique Robert Half Belgium Temps plein

    **Robert Half** is op zoek naar een **service desk medewerker** voor **een interim opdracht.** **Robert Half** is op zoek naar een **service desk medewerker** voor **een interim opdracht.** Onze klant is gelegen in het **centrum van Brussel** en is gespecialiseerd in de **financiële sector**. **Je verantwoordelijkheden** voor de functie als **service...

  • Team Leader Service Desk

    il y a 6 jours


    Brussels, Belgique Cossel Temps plein

    Teamleader Service Desk - Bruxelles Pour l'un de nos partenaires, une société leader dans le secteur du retail en belgique, nous sommes à la recherche d'un Teamleader Service Desk Notre partenaire met le bien-être et l'épanouissement de ces employés au coeur de sa stratégie. Vous désirez évoluer dans une fonction Teamleader avec différentes...

  • Help Desk Technician

    il y a 6 jours


    Brussels, Belgique Getronics Temps plein

    You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with. **Responsibilities** -...

  • Service Desk Operator

    il y a 3 semaines


    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Service Desk Assistant

    il y a 2 semaines


    Brussels, Belgique Enterpryze Consulting Ltd. Temps plein

    **Service Desk Assistant - **Working Location**:Brussels, Belgium - **Security Clearance**:NATO Secret / SC - **Language**:High proficiency level in English language; Good working knowledge of French language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Relevant Service Desk 1st level support experience - Higher vocational training...

  • Service Desk Operator

    il y a 6 jours


    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...