Technician (Service Desk)
il y a 1 mois
**Technician (Service Desk)**
- **Working Location**:Brussels, Belgium**
- **Language**:High proficiency level in English language
**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:
- Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
- Relevant Service Desk 1st level support experience is a must
- Extensive knowledge of Service Desk ticketing tools (BMC Remedy)
- Extensive knowledge of VPN software and VPN troubleshooting
- Minimal Mobile Device Management (MDM) knowledge required
- Language Skills - NATO HQ official languages are English and French. Required is:
ü A thorough knowledge of one of the two NATO HQ official languages, both written and spoken
ü A good working knowledge (spoken) of the other NATO official language
**DUTIES/ROLE**:
- First Contact Resolution (1st line resolution)
- Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to):
ü Laptops: VPN connectivity, Microsoft products, Business Applications
ü User Access Management
- Staging laptops and enrolment for new users / replacement
- Management of Service Management tickets
ü Incident Management
ü Service Request Management
- Coordinates and conducts work to meet quality targets
- Able to work with limited supervision
- Perform other duties as may be required
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