Service Desk Coordinator

Il y a 4 mois

Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD3369**:
**Role**:
**Service Desk Coordinator**:

- Helpdesk ICT Technician**

**Location:Brussels,Belgium**

**Language: English,Dutch and French**

***

**Required Responsibilities**:

- Ensuring correct dispatching of an incoming issues to the various technical departments.
- Inform the customer about the status of his request and the solution of his incident ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.
- Ensuring good follow-up of interventions in the field.
- Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction.

**Diploma & experience**:

- Technical training in higher education or equivalent experience

**Technical Skills**:

- Passion for IT and eager to learn (IT infrastructure, basic IP knowledge,..)
- Technical insight

**Attitudes/behavior**:

- Customer oriented: You will provide support to large entities (corporations & governments). Clear & efficient communication are a must in providing a great customer experience.
- Team player: you will work in a tightknit environment in which colleagues self-regulate and assist each other.
- Punctual: Because we provide 24/7 support to our customers, a strict work schedule is in place.
- Efficiency: You are able to detect and/or assist in improving existing procedures and work instructions

**Languages**:

- Good command of the Dutch, French & English language: Written & spoken.

**Working Hours**:
willing to work shifts
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire

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