Support Technician
il y a 1 mois
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
**We are hiring a Technician for European Council in Brussels and various locations around Europe.**
Main Responsibilities
Support Technician:
- Technicians shall have the overall view of the GSC environment, the equipment and software to be supported, as well as all aspects related to the GSC specific services.
- Technicians shall make full use of the Service Desk tool in the accomplishments of their tasks, i.e. for incident management and work orders. Activities should be detailed and incidents should be logged and closed appropriately in the tool.
- Technicians shall address all incidents related to the following types of equipment, which are not resolved in first line:
- Hardware, of the following types:
- Personal Computers
- Low End Servers (non rack mounted)
- Network and PC attached printers, plotters
- Scanners
- Laptops / Tablets / PDA's
- Peripherals (speakers, keyboards, mice, drives, etc.)
- Any other type of IT equipment
- Software, of the following types:
- Operating Systems
- All drivers and software to support configurations as mentioned by supported hardware
- Office Applications (MS-Word, MS-Excel, MS-Outlook, MS-PowerPoint)
- Other software in use in the GSC
- Technicians shall handle different types of incidents, from simple requests through problem resolutions, related to incidents.
- Technicians shall make accurate evaluations concerning the incident, and provide
- replacement of equipment where appropriate.
- Technicians shall understand the confidentiality and sensitivity of their function. They shall be able to identify incidents which are not within their security boundary, and deal with them in the appropriate way.
- Technicians shall co-operate with the Service Desk, as well as GSC level 2 and level 3 support staff, as well as with other services (procurement, networking, etc.)
- Technicians shall co-operate with external sources (suppliers, manufacturers, etc.) in order to provide and receive all necessary incident information on an escalated incident to avoid duplication of resources and customer nuisance.
- Technicians shall close incidents in such a way that the documentation provided will allow a correct analysis of the type of incident and its resolution, and provide appropriate information leading to a problem resolution where applicable. This information shall be stored in the Knowledge Base.
- Technicians shall co-operate fully to each kind of customer satisfaction program.
**LEVEL OF EDUCATION**
Bachelor's degree
**KNOWLEDGE AND SKILLS**
- Technicians shall have proficiency - Understanding and Speaking - Level C.1 or above using the Common European Framework of Reference for Languages (CEF) - in either French or English, and a good working knowledge - Level B.1 or above using the Common European Framework of Reference for Languages (CEF) - of the other. Additional levels or knowledge of these or other EU languages provides added value.
- Technicians shall have a thorough knowledge of IT and Communication Systems environments, through specific education and through experience (at least two years).
- Technicians shall have an excellent knowledge of MS Windows (current release: Windows 7).
- a. For MS-Word: MOS: Microsoft Office Word 2010 Expert
- b. For MS-Excel: MOS: Microsoft Office Excel 2010 Expert
- c. For MS-Outlook 2010: MOS: Microsoft Office Outlook 2010 Specialist
- d. PowerPoint 2010: MOS: Microsoft Office PowerPoint 2010 Specialist
- Technicians shall have previous work experience in a customer support environment or in a field that requires strong interpersonal communications skills of at least two years.
- Technicians shall have the ability to deal with all hierarchical levels of professionals.
- Technicians shall have the ability to work in a multi-cultural environment.
- Technicians shall have excellent interpersonal communication skills.
- Technicians shall be required to use their skills and general knowledge to take responsibility of an incident, and respond by providing great customer care by professionally resolving the incident, by training the customer and by preventing future incidents if appropriate.
- Technicians shall maintain a good understanding of products and relevant procedures in use at the GSC.
- Technicians can be required occasionally to work outside standard working hours.
- Technicians shall be required to have a clean criminal record.
- Technicians might be required to have a security clearance
-
IT Support Technician
il y a 3 jours
Brussels, Belgique Synergy Global IT Services Temps pleinIt could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...
-
IT Support Technician
il y a 2 semaines
Brussels, Belgique Stefanini Group Temps pleinWe are recruiting an IT Support Technician to solve customer support issues on-site, at our customer's premises in **Bruxelles**. You will be responsible for providing support for all on-site employees and you will work along a team of skilled and motivated technicians! We are looking for an extremely proactive IT technician with a keen interest in...
-
Onsite Support Technician
Il y a 7 mois
Brussels, Belgique Ekipi Temps pleinEkipi Notre client a été fondé en 1994 et promeut la transformation digitale en entreprise avec un focus sur la qualité des services et solutions proposés. Il offre un support à ses client et agit comme interface entre IT et les utilisateurs finaux. **Mission**: Afin de servir au mieux les clients finaux, 2 nouvelles fonctions de **Onsite Support...
-
Support Technician
il y a 3 jours
Brussels, Belgique IT-Planet Temps pleinIntroductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **Support...
-
IT Support Technician
Il y a 7 mois
Brussels, Belgique Tech Domain Temps pleinWe are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, off-hours, weekends). Tasks will be L1 & L2...
-
IT Support Technician
Il y a 4 mois
Brussels, Belgique HNM Solution Temps plein**Language: French and English** **Description**: **Your Function** As an “IT Support Technician”, you will be required to: - Perform installation, configuration and monitoring tasks for IT equipment, peripherals and software. - Ensure that these are updated; - Receive and analyze problems encountered by users; - Resolve IT incidents and problems; -...
-
IT Support Technician
Il y a 3 mois
Brussels, Belgique Fieldfisher Belgium Temps pleinThe Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. **Responsibilities**: - Deskside support - troubleshooting of IT related incidents from...
-
Workstation Technician
Il y a 7 mois
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière vers une fonction de** Workstation Technician **? Rejoignez notre équipe** Workplace Support** au sein de **NRB** ! Le **groupe NRB** est aujourd’hui l'un des leaders du secteur IT en Belgique et nous proposons des services informatiques qui répondent à l’ensemble des besoins en IT : Infrastructure & Cloud,...
-
IT Technician
Il y a 5 mois
Brussels, Belgique CIBG Temps plein**IT Technician** - Paradigm is de instelling van openbaar nut die verantwoordelijk is voor de digitalisering van het Brussels Hoofdstedelijk Gewest. Wij ondersteunen onze klanten - de Brusselse openbare instellingen - _in_ hun digitale _transitie_._ Werken voor Paradigm betekent een reële impact hebben op het dagelijkse leven van de Brusselaars._ Als **IT...
-
IT Technician
Il y a 5 mois
Brussels, Belgique Paradigm Temps plein**IT Technician** - Paradigm, organisme d’intérêt public, est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur transition digital. Travailler pour Paradigm, c'est avoir un impact réel sur la vie quotidienne des Bruxellois._ En tant que **IT Technician**, vous...
-
IT Technician
Il y a 2 mois
Brussels, Belgique Paradigm Temps plein**IT Technician** L’**asbl Iristeam **assure le soutien en ressources humaines IT, l’assistance et la prestation de services en matière de transition numérique et de prestations IT, auprès de ses membres. Iristeam emploie 650 collaborateurs et agit comme un centre de compétences. L’asbl compte parmi ses membres 150 administrations et...
-
Its Support Technician Emea
il y a 4 semaines
Brussels, Belgique Terumo Temps pleinITS Support Technician EMEA **Date**:Dec 17, 2024 **Location**: Brussels, BRU, BE **Company**:Terumo BCT, Inc. **JOB SUMMARY** Working under close supervision, provides quality support for ITS customers by assisting with technical computer and software issues. Works directly with the associate to install, repair, and troubleshoot hardware and software...
-
Its Support Technician I
il y a 2 semaines
Brussels, Belgique Terumo BCT, Inc. Temps pleinJOB SUMMARY Working under close supervision, provides quality support for ITS customers by assisting with technical computer and software issues. Works directly with the associate to install, repair, and troubleshoot hardware and software as needed. Will provide support to multiple sites. ESSENTIAL DUTIES Applies training and knowledge to assist...
-
Audio-visual & IT Support Technician
il y a 1 mois
Brussels, Belgique Allo Intérim Temps pleinWe are seeking a skilled **Audio-Visual & IT Support Technician** to join our team and deliver exceptional support for events, conferences, and IT operations. **Responsibilities** - **Provide hands-on support** to users, ensuring a seamless AV/IT experience. - **Set up and manage AV/IT systems** for meetings, conferences, and events. - Quickly **identify,...
-
Crane / Heavy Equipment Technician
il y a 5 jours
Brussels, Belgique Quanta Temps pleinCrane / Heavy Equipment Technician - Heavy Lift - 2 years - Brussels Our Global Heavy Lift clients are always looking to add to their ever-growing teams in the European market. With this in mind, we are looking for a Crane / Heavy Equipment Technician to join their team for on going projects in Europe. **Crane / Heavy Equipment Technician...
-
Second Line Support Technician
Il y a 3 mois
Brussels, Belgique Serco Europe Temps pleinJob Introduction Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the...
-
Senior Technician
il y a 2 semaines
Brussels, Belgique NATO - OTAN Temps pleinNATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. **W **hat do we offer?** - Genuinely meaningful work as part of the most successful alliance in history. - 3 year contract with...
-
IT Support Specialist
il y a 7 jours
Brussels, Belgique Sharp Brains - Global IT Support Temps plein**JD: EUC L1** **Location: Ahlstrom-Munksjö Malmédy SA Avenue de Pont de Warche, 1 BE- 4960 Malmédy Belgium** **Job Type: Part-Time Contract - Two days a week (16 HOURS)** Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction - Raise ticket with OEM vendor in case of system under...
-
IT Support Technician
Il y a 7 mois
Brussels, Belgique Total IT Global Temps pleinDesktop Technician will provide day to day local **Position Responsibilities and Functions** a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all...
-
IT Technician
Il y a 3 mois
Brussels, Belgique Paradigm Temps plein**IT Technician** L’**asbl Iristeam **assure le soutien en ressources humaines IT, l’assistance et la prestation de services en matière de transition numérique et de prestations IT, auprès de ses membres. Iristeam emploie 650 collaborateurs et agit comme un centre de compétences. L’asbl compte parmi ses membres 150 administrations et...
