IT Support Technician
Il y a 2 mois
The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walk-ups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site.
**Responsibilities**:
- Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers
- Be a local point of contact for the technical teams and provide remote hands as required
- Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required
- Proactively keep the colleagues you are supporting informed of any progress on their incident/service request
- Stock management
- Responsible for the New Joiner/ Leaver/ Mover tasks
- Travel to offices to provide on-site support and provide remote hands as required
- Track and document details of work performed including resolution steps in the ITSM
- Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date
- Maintain Knowledge Base articles in our ITSM
- Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages
**Requirements**:
Will have a proven background in information technology and will possess the following skills and experience:
- Dynamic personality with the desire to own incidents through to resolution
- Excellent communication skills, both written and oral
- Flexible approach to work with the ability to work effectively under pressure
- Encourages Co-Operative Working
- Ability to work in a fast-paced and dynamic environment
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