IT Support N1

il y a 11 heures


Brussels, Belgique AbAKUS IT Solutions Temps plein

We are looking for a proactive ICT Support Specialist to provide exceptional 1st level IT support to users across multiple channels, ensuring swift issue resolution and excellent service delivery.

**Communication Channels**:

- Telephone
- Service Management systems
- Walk-in KIOSK

**Primary Responsibilities**:
**1st Level Support**:

- Provide support for mobile devices, including MDM platforms, app configuration, and device enrollment.
- Manage user access and prepare laptops for onboarding or replacements.

**Ticket Management**:

- Handle incidents and service requests using tools like BMC Remedy.
- Ensure tasks are completed within established quality standards.

**Operational Excellence**:

- Work autonomously while maintaining high productivity.
- Contribute to the team by taking on additional tasks as needed.

**Mandatory Experience and Education**:

- Proven experience in 1st level Service Desk support.
- Education: Higher vocational training with 2+ years of relevant experience OR
- Secondary education with 4+ years of relevant experience.

**Technical Knowledge**:

- Experience with VPN software and troubleshooting.
- Familiarity with MDM platforms for mobile device management.
- Knowledge of Service Desk ticketing tools (e.g., BMC Remedy).

**Language Proficiency**:

- Strong command of English or French (written and spoken).
- Good working knowledge of the other language (spoken).

**Key Competencies**:

- Relating and Networking: Build strong connections with users and colleagues at all levels.
- Customer Focus: Respond to customer needs while maintaining high-quality standards.
- Adaptability: Thrive in dynamic environments and embrace change with a positive mindset.
- Communication: Use tact and diplomacy to foster understanding and effective collaboration.

**Additional Details**:

- NATO Grade: Equivalent to G8.
- Specific Conditions: On-site presence required, with one remote workday per week as an option.

Join our team and play a key role in providing top-tier ICT support, ensuring a seamless IT experience for all users



  • Brussels, Belgique KGR Temps plein

    Nous recrutons un technicien support N1 et N2 pour un cabinet de conseil à rayonnement international Vos missions: Assister le client avec un support de premier et deuxième niveau sur les postes de travail, les dispositifs de mobilité et les infrastructures Assister et informer l'utilisateur en fonction de la demande et dans les limites du périmètre...


  • Brussels, Belgique KGR Temps plein

    Nous recrutons un technicien support N1 et N2 pour un cabinet de conseil à rayonnement international Vos missions: Assister le client avec un support de premier et deuxième niveau sur les postes de travail, les dispositifs de mobilité et les infrastructures Assister et informer l'utilisateur en fonction de la demande et dans les limites du périmètre...

  • Administrateur Système N1

    il y a 2 semaines


    Brussels, Belgique Buy Way Temps plein

    **Buy Way, **active sur le marché BeLux, est une **Fintech proposant des solutions de financement** essentiellement digitales. Plus de 200 partenaires (Ikea, Vanden Borre, MediaMarkt ) et** 550 points de ventes** dans divers secteurs nous font confiance. Nos solutions de financement assurent, tant aux clients particuliers qu'aux enseignes du commerce, des...

  • IT Support

    Il y a 7 mois


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • IT Support Analyst

    il y a 5 jours


    Brussels, Belgique KompiTech IT Services Temps plein

    **IT Support Analyst** - Providing onsite IT support to customers. - Deliver an excellent level of customer service. - Provide support for IT infrastructure - Desktops, Laptops, Printers, Handhelds and Smartphones. - Categorize and prioritize end-user support requests and service requests by utilizing a ticketing system to track tickets and provide...

  • IT Support Technician

    il y a 2 jours


    Brussels, Belgique Synergy Global IT Services Temps plein

    It could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...

  • IT Support Specialist

    il y a 6 jours


    Brussels, Belgique Sharp Brains - Global IT Support Temps plein

    **JD: EUC L1** **Location: Ahlstrom-Munksjö Malmédy SA Avenue de Pont de Warche, 1 BE- 4960 Malmédy Belgium** **Job Type: Part-Time Contract - Two days a week (16 HOURS)** Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction - Raise ticket with OEM vendor in case of system under...

  • IT Support

    Il y a 7 mois


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Responsibilities**: - Provide on-site and remote support to users. - Manage phone calls and handle incoming tickets. - Update software, reset passwords, and manage various accesses. - Install new workstations (monitors, PCs, printers, etc.). - Update smartphone and software versions. - Collaborate with the team to solve technical issues. - Maintain...

  • IT Support Specialist

    il y a 2 semaines


    Brussels, Belgique BASYS IT-Service GmbH Temps plein

    Are you ready for new horizons? BASYS IT-Service GmbH currently provides IT services in 14 different European countries and operates in more than 30 locations, including London, Munich, Barcelona, and Prague. We help to create pragmatic solutions through our exclusive operations. Our clients place their trust in our expert and reliable service. This is what...

  • IT Onsite Support

    il y a 2 semaines


    Brussels, Belgique Lan IT 24 GmbH Temps plein

    Dear Sir or Madam, we at LAN IT 24 are currently looking for IT Supporters Onsite for our customers in Belgium. **Start**: ASAP Aufgaben \- Installation of PCs, laptops, printers and other peripherals \- IT user support \- Experience in hardware management \- working with ticket system \-one day per week fix \-additional calls on...

  • IT Support

    il y a 6 jours


    Brussels, Belgique Gentis Recruitment Temps plein

    My client working in retail with more than 240 stores in Belgium and a hundred in France is looking for an IT Support. This role is a real pillar for my client, because in the long term, this new colleague will form his own team. Your mission: - Act as L2 support on site in Liège for employees - Act as L1 and L2 remote support for stores - Proactive...

  • IT Support

    il y a 2 semaines


    Brussels, Belgique CTG ITS Temps plein

    CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support to join a prestigious European Institution in Brussels. Your Missions You act as a service desk agent, incident agent, problem agent, and analyst You are in charge of incident analysis, first and second-line customer liaison with the purpose...

  • IT Support

    Il y a 7 mois


    Brussels, Belgique Quattris Global Temps plein

    We require an IT Support engineer for Full time Position. FE should fix and repair user desktop and mobile devices - Device re-configurations. - printed to be connected **Job Types**: Full-time, Permanent contract, Fixed term contract Contract length: 4 months **Salary**: €150,00 - €250,00 per month **Experience**: - IT support: 2 years (required)

  • IT Support

    Il y a 7 mois


    Brussels, Belgique FIXX Recruitment Temps plein

    Voor onze klant zijn we op zoek naar een IT support medewerker in Brussel. Je takenpakket zal bestaan uit: - First line en second line support voor eindegebruikers - Installeren en configureren van client hardware en software - Doorverbinden naar third line support of andere teams bij escalatie van incidenten - Ondersteunen van diverse standaard business...

  • IT Support

    il y a 2 jours


    Brussels, Belgique Septeo Temps plein

    Acteur majeur en matière de technologies au service des professionnels du droit, le **Groupe SEPTEO **est spécialisé dans l’édition de solutions logicielles et des services informatiques. Le **Groupe SEPTEO** place l’innovation, la vision à long terme et la relation client au cœur de sa stratégie et permet ainsi à ses clients de repousser leurs...

  • IT Support

    il y a 2 semaines


    Brussels, Belgique Expleo Temps plein

    Overview: IT Support We are looking for a bold and reliable **IT Support** to join our Expleo Belgium community for a challenging project within the banking industry! **What does it look like to be a DevOps Engineer at** **Expleo** **?** As an IT Support, you will provide technical support to maintain both hardware and software and other peripheral...

  • IT Support

    Il y a 2 mois


    Brussels, Belgique OS Agency Temps plein

    Voor éen van onze klanten zoeken wij een gemotiveerde IT Support medewerker (FR/NL). **Functiebeschrijving** De ICT Helpdesk biedt eerstelijnshulp voor allerlei hard - en software problemen meldingen en vragen. Je werkt met een incident handling systeem, waarbij je instaat voor de correcte registratie van incidenten alsook voor de behandeling van de...

  • IT Support

    il y a 4 jours


    Brussels, Belgique Avaso Technology Solutions Temps plein

    **Responsibilities**: - Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers - Perform desktop and COTS software installation/upgrades including staging & imaging - Provide break-fix services -...

  • IT Support

    il y a 2 semaines


    Brussels, Belgique FIXX GROUP Temps plein

    Functieomschrijving Voor onze klant zijn we op zoek naar een IT support medewerker in Brussel. Je takenpakket zal bestaan uit: - First line en second line support voor eindegebruikers - Installeren en configureren van client hardware en software - Doorverbinden naar third line support of andere teams bij escalatie van incidenten - Ondersteunen van diverse...

  • IT Support

    Il y a 7 mois


    Brussels, Belgique Oliver James Associates Temps plein

    **Join Our Elite IT Team Supporting International Airport Operations** **Location**: Brussels - Hybrid **About Us**: At Oliver James, we're not just filling positions; we're elevating careers. We are currently on the hunt for a forward-thinking IT Support Specialist to join a top-tier team dedicated to operational excellence and innovation for various...