IT Support
il y a 3 semaines
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support to join a prestigious European Institution in Brussels.
Your Missions
You act as a service desk agent, incident agent, problem agent, and analyst
You are in charge of incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
You participate in reconfiguration/installation of the PC environment such as the monitoring of systems and infrastructure but also the creation of specific workstations images
You participate in defining and documenting operational support procedures and the reporting
You deal with software and hardware problems in coordination with the central IT department
You draft technical content for the knowledge base for use of upstream support teams
**Profile**:
You have at least a bachelor in IT and minimum 2 years of IT experience
You have a fluent level in English
You have previous experience in a similar position and are familiar with Windows/Linux and MS Office
You hold a good knowledge of wiki, collaborative sites, and social networks
You have good IT skills
You have the ability to support users of mobile devices
You are recognized for your excellent communication skills, your customer orientation, and your diplomacy
**Offer**:
An attractive salary package with or without a company car
A dedicated training program with the personal development plan
Hospitalization insurance
**Regular events with the CTG team**: learning lunchs, team buildings, fun events, Xmas, Marathons,...
Please note that a criminal record will be asked for this position.
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