IT Technical Support Agent
il y a 1 semaine
Introductie
IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT Technical Support Agent** om aan de slag te gaan bij onze klant in **Brussel.**
- Deze positie kan worden ingevuld met zowel vast contract (bediendestatuut) als freelance contract
- Duurtijd**:lange termijn**:
- Regio**:Brussel**
- ** Fulltime**
Functie
Doel van de functie:
Het betrokken IT-team zorgt voor 1e en 2e lijns ondersteuning voor alle interne werkstations, printers, mobiele en vaste telefoons, netwerkverbindingen,om te allen tijde operationele uitmuntendheid te garanderen.
- Interne technische ondersteuningsrol, oplossen van problemen en dagelijkse kwesties die duidelijk de reikwijdte van zijn ondersteuning definiëren volgens het werkplekbeleid;
- Oproepen en mails ontvangen door het support team moeten worden gecodeerd in onze ticketing tool;
- Verdere IT Care processen verbeteren en documenteren (ITIL en ISO27K certificering).
Takenpakket
- Nieuwe en gebruikte werkstations installeren en configureren; meer bepaald standaard image en specifieke softwarepakketten installeren, profielen configureren en testen;
- Werkstations onderhouden, herstellen, vervangen of vernieuwen en zorgen voor datamigratie;
- Interne gebruikers ondersteuning bieden bij dagelijkse problemen die hard
- en software-eisen behandelen volgens het werkstationbeleid;
- De veiligheid waarborgen door zorg te dragen voor antivirussystemen;
- Een actuele inventaris garanderen van pc-apparatuur, werkstations, printers;
- Technische ondersteuning bieden voor printers;
- Contactpersoon zijn voor leveranciers.
Functie-eisen
- Minstens 1 jaar ervaring in een gelijkaardige functie ;
- Bij voorkeur een bachelor in computerwetenschappen, engineering of informatica, of gelijkwaardig niveau door ervaring verworven ;
- Een goede kennis en een grote interesse in IT-tools.
- Je bent: Vloeiend in zowel Frans als Nederlands met een goed begrip van IT-gerelateerd Engels ;
- Klantgericht;
- Een goede luisteraar, in staat om de interne klanteneisen effectief op te vangen en te documenteren ;
- Assertief in het bepalen van de omvang van uw ondersteuning, in overeenstemming met het werkplekbeleid ;
- In staat om met de stress van uw klant om te gaan en deze te verlichten ;
- In staat om prioriteiten te stellen.
Belangrijkste processen, systemen, gebruikte tools:
- Window 10 OS
- Office365 (exchange online)
- Active Directory
- Cisco call manager & Cisco contact center express
- Omni tracker als kennisbank, SSOL en ticketing oplossing
- ITIL
- Mobiele apparaten, IOS & android tools
- Printers (Canon + uniflow)
- Netwerk (VLAN, Wifi,)
Aanbod
Bij ons word je verloond naar werk, kennis & competenties. Met zorg wordt een motiverend salarispakket uitgewerkt: loon + groeps-en hospitalisatieverzekering + wagen & tankkaart + maaltijdcheques,. Bovendien geeft IT-Planet je alle kansen om goed te zijn in wat je doet: extra opleidingsmogelijkheden & training zullen je helpen jouw skills verder uit te breiden of optimaliseren Wanneer je er klaar voor bent, staan er al weer tal van doorgroeimogelijkheden of carrièrevooruitzichten klaar.
Freelance? Aarzel zeker niet om ons te contacteren voor een voorstel op maat.
Inlichtingen
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