E-commerce & Technical Support Specialist

il y a 4 jours

Brussels, Belgique Viva Wallet Temps plein

**Description**

E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer

**(Dutch or French, and English language skills essential)**

Are you a tech savvy professional with experience or have an interest in troubleshooting solutions? Are you familiar with the terms Woo-Commerce, Shopify, PrestaShop, and other similar plugins? Is APN your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company.

**Why Viva Wallet?**

Because we are the first European entirely cloud-based neo bank using Microsoft Azure with branches in 24 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Scheme.

As an E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer you will:

- Be a Viva “ambassador”: act as 2nd level point of contact for any technical issues of our customers.
- Be the escalation point for our 1st level Technical Support.
- Offer the most suitable solution to customers’ issues and become their trusted partner.
- Diagnose and resolve problems using documented procedures and checklist.
- Be challenged to achieve predefined qualitative and quantitative targets.

**Requirements**:
**For this position you can be either**:

- Experience in E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer.
- Recently completed IT Training School/IT Studies with a keen interest in E-Commerce technology.

**Ideally you will have**:

- 1-year minimum experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry.
- Working knowledge of API, API Calls, Shopify, Woo-Commerce, E-Commerce platforms/modules/plug-ins.
- Extra confidence with technology and familiar with CRM systems, software, and hardware.
- Passionate about serving customers, act with ownership and maintains high level of professionalism.
- Creativity and a strong desire to solve IT problems.
- Excellent use of Dutch or French, and English languages.

**Benefits**
- Meal Voucher.
- Eco-vouchers.
- Relevant and refresh training related to your role.
- Working with an organisation that is one of the fastest growing FinTech’s in Europe.
- A positively challenging atmosphere and an opportunity to further develop and grow your career.

Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives?

Click on the blue space below and send us your resume

It will be our pleasure to call you

Type d'emploi : Temps Plein

Ability to commute/relocate:

- MILTON KEYNES: reliably commute or plan to relocate before starting work (required)

Lieu du poste : Un seul lieu de travail

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