Technical Support Analyst
il y a 14 heures
**Your Role**
As a** VIP Technical Support Analyst, y**ou will be the primary contact for our strategic clients. Your mission is to ensure an exceptional customer experience by effectively resolving technical issues related to our payment solutions.
**Key Responsibilities**
- Diagnose and resolve technical issues using documented procedures.
- Support clients with their payment integration (ISV, e-commerce) or their payment configuration (Pinpad or customized setups).
- Participate in meetings with Success Managers, VIP client contacts, and stakeholders to resolve issues or optimize solutions.
- Be on-call during weekends on a rotating basis with other VIP team members.
**Requirements**:
- Fluent in Dutch or French and English.
- Familiar with banking sector technical terminology (API, APM, POS, Plugins, Coda files,...).
- At least 1 year of experience in second-line customer support in banking, IT, or telecom is a plus.
- Proficient with technical tools (CRM Dynamics, Jira Cloud, Power BI) is a plus; essential proficiency in office tools (Excel, Word, PowerPoint, Outlook, Teams).
- Experience with customer service tools (Intercom, Purecloud) is a plus.
- Strong soft skills, excellent communication, and creative problem-solving abilities.
**Benefits**
- **Full-time contract, 100% on-site in our office.**:
- **Private health insurance.**:
- **Supplementary pension plan.**:
- **Joint Committee 200 : entitlement to a 13th month and holiday bonus.**:
- **20 days of annual leave.**:
- **Performance bonus linked to company results.**
**A dynamic company culture **
Ready to challenge us in darts ?
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