Technical Support Specialist

il y a 1 mois

Brussels, Belgique Getronics Temps plein

**Nature of tasks**
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident and request information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Liaising with system administration and database administration for execution of administration tasks
- ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

**General**
- Highly autonomous and broadly IT skilled
- Problem solving skills

**Analysis And Technical Skills**
- Very good skills with end user computers and, more specifically, Windows computers
- ITIL V4 Foundation Certified

**Experience**Minimum of 3 years of relevant professional experience**Language And Communication Skills**
- Fluent in both English/French both written and oral
- Part of the consultants needs to be fluent in German both written and oral as well
- Knowledge of additional official EU languages may be considered an asset
- Very good communication skills with diplomatic and user oriented approaches
- Empathetic and user oriented

**About Getronics**Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.

**About Getronics**:
Getronics empowers businesses to stay competitive by offering **flexible, secure, and reliable** technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to **low-carbon and sustainable development** through its IT solutions to help companies reduce their environmental impact.

As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.

It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.

  • Technical Support Specialist Cybersecurity

    Il y a 6 mois

    Brussels, Belgique Sopra Steria Temps plein

    Sopra Steria is looking for a Technical Support Specialist - Cybersecurity. As a Level 1&2 Technical Support Specialist, you are responsible for providing technical support in the service domain and monitoring our cybersecurity measures. - Required skills and experience:_ - Resolving technical issues and providing support for the implementation and...

  • Technical Support Specialist

    Il y a 6 mois

    Brussels, Belgique OneSpan Temps plein

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Technical Support

    Il y a 8 mois

    Brussels, Belgique In4Matic Temps plein

    **Function**: - Assist spare parts sales staff by providing technical answers to customer inquiries. - Contribute to the design and integration of new equipment into existing Rolling Stock and follow up on related projects. - Monitor 'end-of-availability' (obsolescence) messages for specific material and assess relevance for the Belgium installed base. -...

  • Technical support

    Il y a 7 mois

    Brussels, Belgique Viabuild Temps plein

    Back Technical support Grimbergen/Haren, Belgium Employee No remote work Job description Managing, supervising and supporting a plant manager and machinist in cooperation with the quality manager in order to form a well-functioning team. Supervising the technical aspects of the plants in cooperation with the Plant Manager of the plants First point...

  • Technical Support Construction

    Il y a 6 mois

    Brussels, Belgique SD Worx Jobs Temps plein

    **Introductie**: Etes-vous à la recherche d'un job passionnant dans le secteur des assurances? Vous êtes bilingue fr/nl, et avez une très bonne connaissance du secteur de la construction et des travaux intérieurs? Pour un de nos partenaires, nous sommes à la recherche d'un Technical Support au centre de Bruxelles ! **Wie zoeken we?**: En tant que...

  • Technical Support

    Il y a 7 mois

    Brussels, Belgique Start People Temps plein

    Voor onze klant te Hasselt zijn wij op zoek naar een **Technical Product Supporter**. Ben jij **technisch onderlegd**? Heb jij veel **maturiteit en verantwoordelijkheidsgevoel**. Lees dan zeker verder! Als **Technical support** heb jij volgende taken: - Technisch ondersteunen van de internal en external sales bij de opmaak van complexe offertes en...

  • Technical Support Digi

    Il y a 6 mois

    Brussels, Belgique Citymesh NV Temps plein

    **DIGI BE** welcomes you. We've set foot in the telecom landscape with a singular mission - to **disrupt and redefine.** With audacious goals and an unyielding ambition, we're forging a path that is fiercely **customer-centric and rooted in innovation. **Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead...

  • Technical Support Brussels

    Il y a 6 mois

    Brussels, Belgique Citymesh NV Temps plein

    **DIGI BE** welcomes you. We've set foot in the telecom landscape with a singular mission - to **disrupt and redefine.** With audacious goals and an unyielding ambition, we're forging a path that is fiercely **customer-centric and rooted in innovation. **Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead...

  • Technical Customer Support

    Il y a 6 mois

    Brussels, Belgique OSR Enterprises Temps plein

    **DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - 7+ years of proven success in sales and business development for hardware, software...

  • IT Support Specialist

    Il y a 6 mois

    Brussels, Belgique Experis Temps plein

    Location: **BRUXELLES** **#23660** Spécialiste en Support Informatique Rejoins une équipe dynamique et innovante au cœur du secteur du bâtiment, où chaque jour offre de nouveaux défis excitants ! En tant que Spécialiste en Support Informatique, tu seras le maître de notre réseau informatique, garantissant une expérience optimale pour notre...

  • Exec/vip Support Officer

    Il y a 7 mois

    Brussels, Belgique Axiom Technologies Temps plein

    **VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) **is urgently required by our Global IT Services Company for an initial 6 months rolling contract. **Roles and Responsibilities**: - Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including...

  • Technical Support Insurance

    Il y a 3 mois

    Brussels, Belgique NN Group Temps plein

    Hoe ziet jouw job eruit als Technical Support Insurance eruit? Als Technical Support Insurance sta je in voor de technische en verzekeringtechnische ondersteuning aan de customer care teams binnen de employee benefits en de self employed afdeling. Je bent hun eerste aanspreekpunt in het geval van verzekeringstechnische vragen, biedt hulp bij complexe...

  • Technical Training Specialist, Global Medical

    Il y a 4 mois

    Brussels, Belgique SGS Temps plein

    **Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. The Technical Training...

  • Technical Product Support

    Il y a 6 mois

    Brussels, Belgique Actief Interim Temps plein

    Heb jij een passie voor Technical Sales in een industriële B2B omgeving? Heb jij veel goesting om bij te leren? Dan ben jij de Technical Product Support!Je gaat werken 'on site' bij verschillende klanten die een enorm groeipotentieel hebben. Hier sta je in voor het volledige support aan de projecten die lopende zijn bij de klant. Wat houdt dit in: -...

  • Customer Support Specialist

    Il y a 6 mois

    Brussels, Belgique HAYS Temps plein

    Brussel | Customer Support Specialist | Audiosector | NL/FR | Vast contract **Je nieuwe functie** Als Customer Support Specialist verwerk je klantinformatie en behandel je vragen, problemen en klachten op een professionele manier. Je staat in contact met klanten, collega’s, dealers en eindgebruikers. Alsook met Supply Chain, Marketing, Warehouse en...

  • Customer Support Specialist

    Il y a 6 mois

    Brussels, Belgique Sennheiser Temps plein

    Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio...

  • Product Support Specialist

    Il y a 6 mois

    Brussels, Belgique OneSpan Temps plein

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • Technical Support Expert

    Il y a 6 mois

    Brussels, Belgique Vivaldis Interim Temps plein

    **Functie**: Voor onze klant, zijn wij op zoek naar een Junior Technical Support Expert - Audiovisuele Technieken Jouw taken: - Je werkt in de support & maintenance afdeling - Je werkt installaties uit van audiovisuele - en conferentiesystemen, camera’s, projectoren, sturingssystemen, etc. - Dankzij je kennis en de training die je zal volgen, kun je...

  • Technical Sales Support

    Il y a 6 mois

    Brussels, Belgique Madison IT & Engineering Recruitment Temps plein

    **Beschrijving**: For our client, an international manufacturer of innovative energy management solutions used across a broad industry spectrum, I am looking for a Technical Sales Support. As a Technical Sales Support, you work closely with field sales representatives, providing technical and commercial assistance. You act as a liaison between the sales...

  • Technical Support It

    Il y a 6 mois

    Brussels, Belgique PlusOne Temps plein

    des risques chimiques et toxicologiques. Ce groupe international investigue depuis plus de 50 ans la chimie, la biologie et la physiologie humaine pour comprendre l’essence même de la toxicologie et mettre à la disposition de ses clients des produits pour lutter contre les risques chimiques. Pour le service Infrastructure, PREVOR est à la recherche...