Technical Support Digi

Il y a 5 mois

Brussels, Belgique Citymesh NV Temps plein

**DIGI BE** welcomes you. We've set foot in the telecom landscape with a singular mission - to **disrupt and redefine.** With audacious goals and an unyielding ambition, we're forging a path that is fiercely **customer-centric and rooted in innovation. **Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and transform.

To support us in this mission, we are currently looking for a driven **Technical Support.**

Are you the one we’re looking for? Keep reading
- ** Ticket Management**:

- Take ownership of tickets from the RCS&RDS ticketing system, addressing those assigned to personal users or departments.
- ** Technical Troubleshooting**:

- Follow established technical procedures to resolve ticketed issues.
- Reassign tickets to relevant departments (NOC/Technical, Data Dispatch, Processing, Commercial) if beyond Technical Support Department scope.
- ** Network Equipment Solutions**:

- Identify and resolve equipment issues affecting multiple clients (NO, headend, switch, router) through known technical methods.
- Adhere to technical verification procedures, coordinating with intervention teams for field resolution when necessary.
- ** Network Monitoring**:

- Regularly check network operating parameters and promptly address arising problems.
- ** Equipment Oversight**:

- Monitor designated equipment as per functional procedures and department coordinator directives.
- ** Effective Communication**:

- Communicate problems affecting distribution and access equipment promptly to relevant departments via phone communication.

**Must have qualities & talents**:

- Very good knowledge of English and French/ Dutch
- Proven experience in ticketing system support and technical troubleshooting.
- Familiarity with NOC, headend, switch, and router equipment.
- Strong communication skills, both written and verbal.
- Detail-oriented with excellent problem-solving abilities.
- Ability to collaborate effectively with various departments.

***:
**What We Offer**:

- Full-time permanent contract.
- Competitive compensation with an extensive package of fringe benefits, such as meal vouchers (€8/day), eco vouchers, health insurance, year-end premium, net expense allowance.
- An exceptionally contemporary workplace, where we prioritize a **warm and people-centric** atmosphere, ensuring that your daily experience takes center stage.
- You work 40 hours per week. But they really fly by here And as a result, you get an extra **12 days off** per year if you work full-time
- Celebrate good times with our lively events squad They whip up a variety of happenings, from mouthwatering BBQs and sizzling Friday fry-ups to relaxed after-work socials and an annual family extravaganza, plus a whole bunch of other exciting adventures.

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