Technical Support Specialist
il y a 5 jours
**Company**:
Official Distributor for **Volvo Construction & Equipment,** Volvo Penta and Volvo Trucks, **SMT** offers a wide range of products in more than twenty countries of North, West & Central Africa, Belgium, the Netherlands and GB.
We operate an outstanding own sales and service network with operational agility and entrepreneurial spirit. By engaging in partnerships with our customers, we create value delivering state-of-the-art services and products. Our ambition in both territory coverage and product portfolio is a strong commitment to support our customer’s growth.
In order to support our organic growth, we are currently looking for a "**Technical Support Specialist**" for our office in **Brussels**.
**Function**:
- Support and train our aftersales teams in Africa according SMT-Group and Volvo standards ;
- Support Parts and Sales departments at HQ in Brussels.
Support Aftersales teams
- Provide support facing technical issues and advise for local Techline calls ;
- Provide support for diagnostic tool maintenance. (Replace, repair, update, manage accounts ) ;
- Provide support locally on site to provide quality service to key customer as senior technician ;
- Provide support to local organisation in warranty and campaign related questions.
Train Aftersales teams
- Give input to identify needs for technical directors and technicians according to their capability and identify matching Volvo trainings ;
- Being constantly trained and updated on our dedicated product ;
- Train our team on site (Brussels & abroad).
Support Parts and Sales service at the HQ
- Support Sales by providing any technical information. (including tooling, spare parts, services, technical issues and retrofit options) ;
- Support Parts by identifying p/n when technical knowledge is requested ;
- Provide advise for critical warranty cases.
**Profile**:
- **Strong mechanical experience and background ;**:
- Experience in **Construction Equipment and/or Truck maintenance** at a major dealer ;
- **10 years of experience in technical environments ;**:
- Good knowledge of the **Construction Equipment or Automotive sector** is a must ;
- Knowledge and experience of working in Africa and/or remote sites is a plus ;
- You have **excellent organization skills** supported by a good **technical/product knowledge** ;
- You are able to work independently and as part of a team ;
- Good computer proficiency in Excel as well as Microsoft office.
**Offer**:
- A salary in line with your experience and achievement as well as extra-legal benefits (group insurance, hospitalization insurance, luncheon vouchers, representation allowances,) ;
- A real opportunity to enhance your experience and develop your skills ;
- A function with an international influence that combines autonomy and initiative ;
- A framework with a human dimension and a dynamic corporate culture, voluntary and ambitious, where team spirit, customer satisfaction, flexibility and the quality of its services are recognized as its main values.
**Languages**:
- Language knowlegde (by order of importance): French / English.
-
Technical Support Specialist
il y a 21 heures
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
E-commerce & Technical Support Specialist
il y a 1 semaine
Brussels, Belgique Viva Wallet Temps pleinE-Commerce & Technical Support Specialist/IT Support/ IT Support Officer **(Dutch or French, and English language skills essential)** Are you looking for the chance to be apart of one of Europe’s fastest growing Fintech companies? Do you have experience or understand terms like Woo-Commerce, Shopify, PrestaShop and other plugins? Do you have a passion...
-
E-commerce & Technical Support Specialist
il y a 6 jours
Brussels, Belgique Viva Wallet Temps pleinE-Commerce & Technical Support Specialist/IT Support/ IT Support Officer Are you a tech savvy professional with experience or have an interest in troubleshooting solutions? Are you familiar with the terms Woo-Commerce, Shopify, PrestaShop, and other similar plugins? Is APN your best friend? A firmware update is always a good idea for you? Do you consider...
-
Technical Support
il y a 2 semaines
Brussels, Belgique EQUIP SA Temps pleinDescription de fonction En tant que technical support, vous serez amenés à: - être un spécialiste apprécié du service après-vente - établir des devis et élaborer des projets en collaboration avec l'équipe de vente. - suivre de près les nouveaux développements sur le marché de la mobilité électrique. - assurer la formation des distributeurs...
-
Customer Support Specialist
il y a 4 semaines
Brussels, Belgique TN Belgium Temps pleinCustomer Support SpecialistBrussel | Customer Support Specialist | Audiosector | NL/FR | Vast contractJe nieuwe functieAls Customer Support Specialist verwerk je klantinformatie en behandel je vragen, problemen en klachten op een professionele manier. Je staat in contact met klanten, collega’s, dealers en eindgebruikers, alsook met Supply Chain, Marketing,...
-
IT Support Specialist
il y a 3 jours
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
Customer Support Specialist
il y a 4 semaines
Brussels, Belgique Robert Half Temps pleinRobert Half is momenteel op zoek naar een Customer Support Specialist (m/v/x). Het bedrijf is gevestigd in Laken en het betreft een 39 uren positie in een audiosector omgeving. De verantwoordelijkheden van deze functie als Customer Support Specialist (m/v/x) zijn: - Bestellingen invoeren, kortingen toepassen na de juiste goedkeuringen; - Informatie...
-
Customer Support Specialist
il y a 3 semaines
Brussels, Belgique CareerWallet Temps pleinRobert Half is momenteel op zoek naar een Customer Support Specialist (m/v/x). Het bedrijf is gevestigd in Laken en het betreft een 39 uren positie in een audiosector omgeving. De verantwoordelijkheden van deze functie als Customer Support Specialist (m/v/x) zijn: - Bestellingen invoeren, kortingen toepassen na de juiste goedkeuringen; - Informatie...
-
Technical Support
il y a 21 heures
Brussels, Belgique In4Matic Temps plein**Function**: - Assist spare parts sales staff by providing technical answers to customer inquiries. - Contribute to the design and integration of new equipment into existing Rolling Stock and follow up on related projects. - Monitor 'end-of-availability' (obsolescence) messages for specific material and assess relevance for the Belgium installed base. -...
-
Support Specialist
il y a 1 semaine
Brussels, Belgique Pauwels Consulting Temps pleinPauwels consulting is searching for a Support Specialist. Are you that one-of-a-kind Support specialist that dares to take on challenging projects at our clients? Then do read on! At Pauwels Consulting, we don’t just mix and match our consultants with different projects, but we actively pursue career and personal growth for every single one of our...
-
Technical Support
il y a 1 semaine
Brussels, Belgique Start People Temps pleinVoor onze klant te Hasselt zijn wij op zoek naar een **Technical Product Supporter**. Ben jij **technisch onderlegd**? Heb jij veel **maturiteit en verantwoordelijkheidsgevoel**. Lees dan zeker verder! Als **Technical support** heb jij volgende taken: - Technisch ondersteunen van de internal en external sales bij de opmaak van complexe offertes en...
-
Technical Application Support Specialist
il y a 3 jours
Brussels, Belgique OneSpan Temps pleinThe future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop...
-
Senior Technical Support Advisor
il y a 2 semaines
Brussels, Belgique MSX International Temps pleinTechnical Support Team will be responsible for delivering a high quality service to the client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with. The aim is to support the Aftersales Network in repairing the vehicles in the...
-
Product Support Specialist
il y a 21 heures
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
-
Technical Support Analyst
il y a 1 semaine
Brussels, Belgique Viva.com Temps plein**Your Role** As a** VIP Technical Support Analyst, y**ou will be the primary contact for our strategic clients. Your mission is to ensure an exceptional customer experience by effectively resolving technical issues related to our payment solutions. **Key Responsibilities** - Diagnose and resolve technical issues using documented procedures. - Support...
-
Technical Support Officer
il y a 2 jours
Brussels, Belgique European Schoolnet Temps plein1 Technical support officer (ESEP) **European Schoolnet** **is looking for a helpdesk and technical officer to join our dynamic team on a web** **development project (the European School Education platform).** The position gives the opportunity to work in an international non-profit organisation located in Brussels. You will be working on European...
-
Customer Support Specialist
il y a 3 semaines
Brussels, Belgique Sennheiser electronic GmbH & Co. KG Temps pleinThis job posting isn't available in all website languages.Sound made by Sennheiser - For almost 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio,...
-
Technical Support Engineer
il y a 4 semaines
Brussels, Belgique GJR Technologies Temps pleinProficient in language French, English and good communication with the Business users.Quickly understand the application knowledge and transition from the current team members and ramp-up shortly.L2 and L3 Support for incidents, service requests, and enhancements with strong technical and functional expertise in the applications being supported.RCA for...
-
Exec/vip Support Officer
il y a 3 jours
Brussels, Belgique Axiom Technologies Temps plein**VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) **is urgently required by our Global IT Services Company for an initial 6 months rolling contract. **Roles and Responsibilities**: - Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including...
-
Technical Customer Support
il y a 1 semaine
Brussels, Belgique OSR Enterprises Temps plein**DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - 7+ years of proven success in sales and business development for hardware, software...