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IT Support Specialist
il y a 2 semaines
Nature of the tasks:
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Liaising with system administration and database administration for execution of administration tasks
Your skills:
- Min 3 years of experiences as IT Support
- Fluent in both English/French both written and oral
- Part of the consultants needs to be fluent in German both written and oral as well
- Very good communication skills
- User oriented
- ITIL V3 Foundation Certified is a plus
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