IT Support Specialist
il y a 4 semaines
Greenomy is expanding, join our mission in accelerating the green transition_
At Greenomy, our mission is to accelerate the global transition to a sustainable economy. We want to empower companies and financial services to measure, analyse, plan and execute their sustainability objectives while enabling them to efficiently & effectively comply with regulations.
**Roles & Responsibilities**:
To provide day to day support on the IT Service Desk both internally facing and external (clients).
Undertake administrative duties for the IT team as required
Support the PMO in delivering projects
Support, maintain and develop the Company’s IT Infrastructure
Build and manage third party relationships with existing and new IT suppliers ensuring delivery of the most optimal services to the business at all times.
**Key Accountabilities**
- Provide first-line call capture for employees and clients, logging and query resolution, escalating to senior team members as required and monitor progress on calls
- Manage an efficient IT Service Desk support and maintenance service, delivering high levels of customer service, minimizing downtime and user complaint
- Maintain, organize, and secure all subscription for IT solutions (SaaS) and license compliance
- Organize the delivery of IT equipment between Greenomy and supplier ensuring a timely service
- Set up laptops, audio-visual, video conferencing equipment for meetings etc.
- Provide ad-hoc support to the PMO team participating on the delivery of projects
- Develop, maintain and deliver the IT induction for new starters to support usage and compliance with IT policy
- Provide technical expertise in resolving problems and implementing changes to the IT infrastructure (this may result in occasional work out-of-hours or at weekends). Update Service Desk records accordingly, and help identify trends and issues which require special action
- Provide on-call cover out of hours to ensure continuity of IT Service Desk
- Administration and auditing of all electronic equipment such as, but not exclusive to: mobile phones, PCs, Laptops, etc.
**Key Relationships**:**
Internal**: IT Team and all internal staff
**External**: Customers and Suppliers
You will report to the Head of IT.
**Knowledge and Skills**:
- Previous experience in an ever-growing environment with a solid focus on customer service
- ITIL certification (is a plus)
- Knowledge of Agile process and principles
- A well developed, practical understanding of Google Workspace solution
- A well developed, practical understanding of SaaS technologies
- Competence in Project Management tools (MS Project, Asana, etc.)
- Strong interpersonal and customer service-oriented skills
- Good organisational and communication skills
- Good problem solving and analytical skills
- Ability to communicate at all levels is required
- Languages: Excellent level of written and spoken English (C1)
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