IT Support N1

il y a 2 semaines


Brussels, Belgique AbAKUS IT Solutions Temps plein

We are looking for a proactive ICT Support Specialist to provide exceptional 1st level IT support to users across multiple channels, ensuring swift issue resolution and excellent service delivery.

**Communication Channels**:

- Telephone
- Service Management systems
- Walk-in KIOSK

**Primary Responsibilities**:
**1st Level Support**:

- Provide support for mobile devices, including MDM platforms, app configuration, and device enrollment.
- Manage user access and prepare laptops for onboarding or replacements.

**Ticket Management**:

- Handle incidents and service requests using tools like BMC Remedy.
- Ensure tasks are completed within established quality standards.

**Operational Excellence**:

- Work autonomously while maintaining high productivity.
- Contribute to the team by taking on additional tasks as needed.

**Mandatory Experience and Education**:

- Proven experience in 1st level Service Desk support.
- Education: Higher vocational training with 2+ years of relevant experience OR
- Secondary education with 4+ years of relevant experience.

**Technical Knowledge**:

- Experience with VPN software and troubleshooting.
- Familiarity with MDM platforms for mobile device management.
- Knowledge of Service Desk ticketing tools (e.g., BMC Remedy).

**Language Proficiency**:

- Strong command of English or French (written and spoken).
- Good working knowledge of the other language (spoken).

**Key Competencies**:

- Relating and Networking: Build strong connections with users and colleagues at all levels.
- Customer Focus: Respond to customer needs while maintaining high-quality standards.
- Adaptability: Thrive in dynamic environments and embrace change with a positive mindset.
- Communication: Use tact and diplomacy to foster understanding and effective collaboration.

**Additional Details**:

- NATO Grade: Equivalent to G8.
- Specific Conditions: On-site presence required, with one remote workday per week as an option.

Join our team and play a key role in providing top-tier ICT support, ensuring a seamless IT experience for all users


  • IT Support

    il y a 2 semaines


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • IT Technical Support Agent

    il y a 2 semaines


    Brussels, Belgique V-IT Temps plein

    Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...

  • IT Technical Support Agent

    il y a 1 semaine


    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT...

  • IT Onsite Support

    il y a 1 semaine


    Brussels, Belgique Lan IT 24 GmbH Temps plein

    Dear Sir or Madam, we at LAN IT 24 are currently looking for IT Supporters Onsite for our customers in Belgium. **Start**: ASAP Aufgaben \- Installation of PCs, laptops, printers and other peripherals \- IT user support \- Experience in hardware management \- working with ticket system \-one day per week fix \-additional calls on...

  • IT Support

    il y a 1 semaine


    Brussels, Belgique HAYS Temps plein

    IT support | Brussels | International company | 1087026 **For one of our clients we are currently looking for an IT support with over 2 years of experience in A to Z support for over 100 users. The company is one of the leader in the chemical industry.** **Key responsibilities**: - Provide complete IT Infrastructure services (administration and...

  • IT Support

    il y a 4 jours


    Brussels, Belgique Quattris Global Temps plein

    We require an IT Support engineer for Full time Position. FE should fix and repair user desktop and mobile devices - Device re-configurations. - printed to be connected **Job Types**: Full-time, Permanent contract, Fixed term contract Contract length: 4 months **Salary**: €150,00 - €250,00 per month **Experience**: - IT support: 2 years (required)

  • IT Support

    il y a 1 semaine


    Brussels, Belgique HAYS Temps plein

    IT support | Infrastructure | Brussels | Full package | Banking & Insurance | International environment In this position you will participate in delivery of new IT support services and systems and participate in all relevant meetings to share and develop strategy, knowledge, and best practice. You will also be required to travel and support other European...

  • IT Support

    il y a 2 jours


    Brussels, Belgique Expleo Temps plein

    Overview: IT Support We are looking for a bold and reliable **IT Support** to join our Expleo Belgium community for a challenging project within the banking industry! **What does it look like to be a DevOps Engineer at** **Expleo** **?** As an IT Support, you will provide technical support to maintain both hardware and software and other peripheral...

  • IT Support

    il y a 5 jours


    Brussels, Belgique CONNECTB2B LTd Temps plein

    CONNECTB2B LTD is looking for IT Support Technician in **Brussels, Belgium** Duration: Long term project **Must have**: Dutch language proficiency with right to work in Belgium. Contract: Full time **B2B contract ( This is not permanent position)** Start: ASAP **Salary**: 3500 Euros Gross per month you will be doing: - Maintain in-house systems, user...

  • IT Support

    il y a 1 semaine


    Brussels, Belgique FIXX GROUP Temps plein

    Functieomschrijving Voor onze klant zijn we op zoek naar een IT support medewerker in Brussel. Je takenpakket zal bestaan uit: - First line en second line support voor eindegebruikers - Installeren en configureren van client hardware en software - Doorverbinden naar third line support of andere teams bij escalatie van incidenten - Ondersteunen van diverse...

  • IT Support

    il y a 6 jours


    Brussels, Belgique Oliver James Associates Temps plein

    **Join Our Elite IT Team Supporting International Airport Operations** **Location**: Brussels - Hybrid **About Us**: At Oliver James, we're not just filling positions; we're elevating careers. We are currently on the hunt for a forward-thinking IT Support Specialist to join a top-tier team dedicated to operational excellence and innovation for various...

  • IT Support Analyst

    il y a 1 semaine


    Brussels, Belgique Cossel Temps plein

    IT Support Analyst - Brussels For one of our partners, a law firm, we are looking for an experienced IT Support Analyst. The company is an international law firm, you will be part of the Brussels office. It is the kind of challenging environment that gives a lot in return. An amazing working environment, with the opportunity to grow, and the opportunity...

  • IT Support

    il y a 1 semaine


    Brussels, Belgique Sharp Brains Temps plein

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • IT Support Specialist

    il y a 2 semaines


    Brussels, Belgique HAYS Temps plein

    Freelance | Support Engineer | Long Term | Brussels | 1093501 Hays is looking for a **Support Engineer** for a client in the area of **Brussels**. - **Long Term**: - **Hybrid (2 office, 3 at home)**: - **English + French/Dutch**: - **International**: - **Windows environment** **Your tasks**: As a **Support Engineer **you offer support to internal...

  • IT Helpdesk Support

    il y a 1 semaine


    Brussels, Belgique Robert Half Belgium Temps plein

    Robert Half Technology is looking for an **IT Helpdesk Support** for region **Brussels**! Robert Half Technology is looking for an **IT Helpdesk Support** for region **Brussels**! **ABOUT THE EMPLOYER**: This company is one of the largest independent law firms in Belgium. You will be part of a working environment where diversity, inclusion, work-life...

  • IT Support Officer

    il y a 3 jours


    Brussels, Belgique HAYS Temps plein

    International law firm | perfect junior IT Support position | English | Windows environment | 1088762** Your new dream job as Jr. IT Support Officer?** This international, industry-leading law firm is looking for an IT Support Officer. Here are your main tasks: - Providing a high level of customer service and support. - Take ownership of incidents and...

  • IT Support

    il y a 5 jours


    Brussels, Belgique Landsbond van Liberale Mutualiteiten Temps plein

    **IT-Support** Voltijds contract van onbepaalde duur** **Functieomschrijving** Als IT-Support ben je verantwoordelijk voor de continuïteit in het functioneren van alle data-, informatie - en communicatiesystemen. Zowel hardware als software. - Installeren en configureren van hardware en software (laptops, printers, smartphone, tablets,) - Ondersteuning...

  • IT Operations Support

    il y a 20 heures


    Brussels, Belgique Euroclear Temps plein

    IT Operations Support - (BRU205QV) Description **Job Title : IT Operations Support** **Division : Group Technology Services** Euroclear is a leading Financial Market Infrastructure and has an ambitious Group Strategy based on the following pillars: - Transformation of the core business through smart process automation, analytics and conducive web based...

  • IT Support Specialist

    il y a 5 jours


    Brussels, Belgique Greenomy Temps plein

    Greenomy is expanding, join our mission in accelerating the green transition!_ At Greenomy, our mission is to accelerate the global transition to a sustainable economy. We want to empower companies and financial services to measure, analyse, plan and execute their sustainability objectives while enabling them to efficiently & effectively comply with...

  • Support It

    il y a 2 semaines


    Brussels, Belgique Oliver James Associates Ltd. Temps plein

    **Entreprise**: Mon client est basé à Bruxelles, offrant un environnement de travail dynamique et stimulant. L'ambiance est conviviale et le turnover est faible. **Localisation**: Bruxelles Nord - Bureau accessible facilement en transports en commun. - Déménagement prévu dans 6 mois. **Poste**: Support IT - Cybersécurité, Réseaux, Windows, Active...