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**IT Support Specialist**
We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team.
This role requires a strong understanding of Microsoft 365, Slack, Atlassian, 1Password, Zoom, and hardware lifecycle management.
**Key Responsibilities**:
- Manage the onboarding and offboarding processes for users across various platforms including Microsoft 365, Slack, Atlassian, 1Password, and Zoom;
- Provide operational support and address changes within Microsoft 365, including troubleshooting mail delivery failures, resolving end-user issues in Outlook, handling spam filtering issues, and addressing SharePoint access problems;
- Support and manage changes within 1Password, Zoom, and Slack to ensure seamless collaboration and communication;
- Assist in setting up laptops for new employees and ensure smooth onboarding experiences;
- Order laptops and smartphones through Apple Business Manager, and manage hardware lifecycle, ensuring timely replacements (laptops every 3 years, smartphones every 2 years);
- Provide operational support for WiFi infrastructure in both Antwerp and Maarssen, with occasional travel required;
- Manage operational changes and troubleshoot issues related to the badge system at the offices in both Antwerp and Maarssen, with occasional travel required;
- Monitor and manage all incoming tickets through our internal IT service portal;
- Provide timely and effective resolution to reported issues, escalating when necessary.
**Profile**:
- Proven experience in user onboarding/offboarding processes and operational support in **Microsoft 365, Slack, Atlassian, 1Password, and Zoom**.
- Familiarity with Apple Business Manager for laptop and smartphone ordering;
- Strong troubleshooting skills for hardware and software-related issues;
- Experience in WiFi infrastructure support;
- Ability to manage and follow up on hardware lifecycle management;
- Willingness to travel occasionally to offices in Antwerp and Maarssen;
- Excellent communication skills and the ability to work collaboratively;
- Fluent in Dutch and English.
