IT Support Analyst
il y a 2 semaines
**IT Support Analyst**
- Providing onsite IT support to customers.
- Deliver an excellent level of customer service.
- Provide support for IT infrastructure - Desktops, Laptops, Printers, Handhelds and Smartphones.
- Categorize and prioritize end-user support requests and service requests by utilizing a ticketing system to track tickets and provide up-to-date status and information.
- Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations.
- Perform and execute operating system, hardware and software installations in Windows and Mac environment.
- Accurately identifying, repairing, resolving, and documenting User technical issues relating to desktop environment.
- Local and network printer installation and troubleshooting.
- Troubleshooting and resolving software issues; re-imaging computers/hard drives.
- Install and move IT equipment.
- Performing asset inventory activities as needed.
Experience and Soft-Skills
- At least 2 years of experience in IT support.
- Experience with Microsoft Active Directory.
- Windows, OSX and mobile OS environment client operating system support experience.
- Microsoft Office 365, SharePoint and Azure cloud experience
- Average experience of Window server support.
- Experience with Microsoft Exchange server.
- Experience with file and print server management.
- Experience with ticketing tools like ServiceNow or Remedy.
- Ensuring requirements are met within agreed service targets.
- Taking ownership of issues through to resolution on all appropriate requests.
- Ability to work in a team.
- Ability to interact with customers so as to ensure that a polite, efficient and responsive service is delivered.
Language Skills
- English - Fluent
- French - Fluent
**Job Types**: Full-time, Permanent contract
**Salary**: €3,500.00 - €5,000.00 per month
**Benefits**:
- Company computer
- Company phone
- Stock options
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Brussels: Reliably commute or planning to relocate before starting work (preferred)
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