IT Support Agent
il y a 5 jours
At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be.
**Your Role**
Are you communicative, driven, and people-oriented with solid experience in IT Support? At Sogeti Belgium, we are looking for an IT Support Agent to work with a European Institution, ensuring smooth IT operations and exceptional user support.
**Responsibilities include**:
- Acting as a service desk agent, incident agent/analyst, and problem agent/analyst.
- Handling incident analysis and providing first
- and second-line customer support to maximize first-call resolution.
- Managing on-site support tasks, including PC reconfiguration and installation.
- Documenting operational procedures and drafting technical content for the knowledge database.
**Your Profile**
- Minimum 3 years of experience in IT Support.
- Fluency in English and German (written and oral). French is a strong advantage.
- Strong communication skills and a user-focused mindset.
- ITIL V3 Foundation Certification.
**What do we offer ?**
At Sogeti Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.
Next to this we also offer following additional benefits:
- Net expenses
- Company car or mobility budget (whatever works best for you)
- Health insurance
- Meal vouchers
- Pension plan
- Eco vouchers from €250/year.
- A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
- 32 vacation days + Bank holidays.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
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