Junior IT Support

il y a 4 semaines


Brussels, Belgique NTT DATA Temps plein

NTT DATA is currently looking for a Junior IT Support to expand our team in Brussels.

**Your role**:
Single Point of Contact for end-users (VIP)
Recording incidents and requests in the Service Management Tool
Logging all relevant incidents/service request details allocating categorization and priorization codes
Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them
Escalating incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups
Record and update information in knowledge database
Monitoring progress of incident resolution relative to the appropriate SLA
Keeping customers informed on incident status and progress
Managing the incident life-cycle, including closure and verification
Closing incidents and confirmation with the customer
Technical intervention to fix the issues or complete the Client request


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