IT Support Officer
il y a 7 jours
International law firm | perfect junior IT Support position | English | Windows environment | 1088762**
Your new dream job as Jr. IT Support Officer?** This international, industry-leading law firm is looking for an IT Support Officer. Here are your main tasks:
- Providing a high level of customer service and support.
- Take ownership of incidents and service requests and ensure they are responded to and resolved in a timely manner, while escalating incidents/service requests that cannot be resolved to the appropriate teams and ensuring ongoing communication with users.
- Independently and as part of a team, diagnose and resolve technical issues.
- Provide support for laptops, printers, remote access, mobile devices and other hardware.
- Support for audio visual and virtual conference rooms for internal client meetings and events.
- Assist in creating and updating user support knowledge base and support documentation.
- Execute small to medium sized IT projects as directed by the IT Manager and Privacy Officer.
- Comply with all local and global IT processes, procedures and policies.
- Liaise with third parties and suppliers as required.
- Participate in all enterprise-wide IT initiatives.
**What's in it for you?**
A once-in-a-lifetime opportunity to join a wonderful organisation and their IT team. The company focuses heavily on your professional development and offers a very attractive salary package including a nice work-life balance (shift work, see below).
- You speak English fluently, French or Dutch is preferred
- You hold a EU work permit
- Strong desire for continuous improvement and personal development.
- You have a mature and professional personality
- You have at least 1 year of experience in an IT Support role
- Strong analytical and problem solving skills.
- Excellent written and verbal communication skills.
- Confident, clear and professional telephone manners.
- Ability to work as part of a team as well as individually.
Must be able to work shifts, rotating Monday through Friday at the following times: 08:30-16:30; 09:30-17:30; 10:00-18:00.
**Your technical skills**:
- Strong knowledge and troubleshooting of Microsoft-based operating systems with an emphasis on Windows 10.
- Good knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and troubleshooting.
- Good working knowledge of Active Directory.
- Good experience in ticketing in accordance with ITIL best practices.
- Good knowledge of common networks and troubleshooting.
- Experience troubleshooting network printers, multifunction devices and copiers.
- Experience supporting and configuring mobile devices, specifically supporting the iOS platform.
**WANT TO APPLY?**
- Is this not exactly the position that you're looking for but you're still open to work? Give Milan a call on 02 709 84 22._
1088762
Full package up to €3000/month depending on experience
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