Operational IT Support Officer
il y a 7 jours
Operational IT Support Officer
- Supply Chain
- Bruxelles
- Full-time
- Belgium
We are looking for a new, enthusiastic member to join our Supply Chain team
Your responsibilities:
System & operational support (50%)
2) Identify business needs with people in the organization and translate this from business requirements into functional system specifications
3) Supports the end users on a daily basis, to ensure proactive problem detection and solving to cater for business continuity
4) Support & maintain local Excel & Access based tools to improve insights and processes within the entire organization.
5) EDI tracking & monitoring of performance, both from a system point of view and from a content point of view
6) The OITS officer is an “authorized caller” that has a prioritized role towards our IT partners to log issues and track & push the solution of incidents
Process & reporting support (30%)
1) Participate in local & international business & IT projects to guarantee system & business process continuity.
2) Ensure proper training development and delivery towards business partners on new/improved processes and
system functionalities
3) Actively make suggestions on possible improvements to realize higher efficiencies and improve working methods in all processes and systems within Supply Chain and Sales & Operations Planning
4) Delivery of reports, queries and data to support business intelligence, with a focus on supply chain analytics
Project management (20%)
1) Leading & driving the delivery of various supply chain projects, mainly for the Belgian supply chain team and business units. Occasionally the OITS officer could be involved in international supply chain projects.
2) Managing the overall execution and on time delivery of a project, including milestone and resource planning
3) The OITS officer is able to write Business Process Descriptions in order to provide input to the IT development teams and serve as a basis for training material
**Qualifications**:
- Bachelor or Master degree
- 5 years of experience
- Educational and/or experience based background in supply chain management
- Written and spoken excellence in Dutch, English and French
- Experience with common ERP packages (preferably SAP: R/3, APO, CRM)
- Experience in both business and system process management and process improvement: “thinks process”
- Proven project management skills
- Drive to dig into the root cause of problems
- Strong analytical skills to run and build visually attractive and comprehensive reports
- Strong affinity with Excel and Access is a must
- FMCG background is an asset
- Ambition to grow within our organisation
Additional Information
We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious JACOBS DOUWE EGBERTS: A coffee for every cup. Working with us means you’ll be making an impact in a fast paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like minded people, in an innovative environment committed to doing the right thing all across the world. What you do here will get noticed.
At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love.
-
Operational IT Support Officer
il y a 5 jours
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinCompany Description At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love. **Job Description**: We are looking for a new, enthusiastic member to join our Supply Chain team Your responsibilities: System & operational support...
-
Administrative & IT Support Officer
il y a 5 jours
Brussels, Belgique Council of European Energy Regulators (CEER) Temps plein**Duties (non-exhaustive)** The Admin & IT Support Officer is responsible for providing operational, logístical and technical support, including: - Provide CEER website support and general IT support to the Secretariat team, website daily update including: uploading documents, keep the calendar up to date, sending monthly newsletters and news alerts; -...
-
IT Technical Support Agent
il y a 2 semaines
Brussels, Belgique V-IT Temps pleinVoor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...
-
IT Support Officer
il y a 4 jours
Brussels, Belgique HAYS Temps pleinInternational law firm | perfect junior IT Support position | English | Windows environment | 1088762** Your new dream job as Jr. IT Support Officer?** This international, industry-leading law firm is looking for an IT Support Officer. Here are your main tasks: - Providing a high level of customer service and support. - Take ownership of incidents and...
-
IT Operational Support
il y a 2 semaines
Brussels, Belgique Sibelga Temps plein**Titre de la fonction**: IT OPERATIONAL SUPPORT (H/F/X) **Type de contrat**: CDI **Régime de travail**: Temps plein **TRAVAILLER CHEZ SIBELGA, ÇA BOOSTE MON ÉNERGIE !**: Sibelga est le gestionnaire des réseaux de gaz et d’électricité à Bruxelles. Nos 1000 collaborateurs s’investissent chaque jour pour garantir l’approvisionnement en énergie...
-
IT Support
il y a 7 jours
Brussels, Belgique Oliver James Associates Temps plein**Join Our Elite IT Team Supporting International Airport Operations** **Location**: Brussels - Hybrid **About Us**: At Oliver James, we're not just filling positions; we're elevating careers. We are currently on the hunt for a forward-thinking IT Support Specialist to join a top-tier team dedicated to operational excellence and innovation for various...
-
IT Support Officer
il y a 3 jours
Brussels, Belgique HNM Solutions Temps plein**Job ID: HNMJD929**: **Role: IT Support Officer** **Location: Brussels, Belgium.** **Language: French, English.** **Required Skills**: **you will work in the "Helpdesk" team. In this context, your responsibilities as** **IT Support Officer are to**: - Provide Level 1 and 2 support by responding to technical incidents by responding to incidents and...
-
IT Officer
il y a 2 semaines
Brussels, Belgique AION Consulting Temps pleinIT Officer- AION Consulting is the - **Liberated Company** in strategy consulting. - We optimise organisations’ performance by providing - **expertise and advisory in Operational Strategy**. Our consultants assist a wide range of large industrial companies, institutions, as well as startups and SME’s through services in strategy and transformation to...
-
Life Operational Support Expert
il y a 2 semaines
Brussels, Belgique AXA Temps pleinDans le cadre du renforcement de ses équipes au sein du départemen Life Support, AXA recherche un Life Operational Support Expert Vous faites partie de l'équipe "Process Implementation" au sein du département Life Support ou nous supportons les différentes initiatives de transformation de la BU Life. Votre fonction en détail - Afin de rencontrer les...
-
Medewerker Operational Support
il y a 7 jours
Brussels, Belgique Mensura Temps plein**Bedrijf** Mensura inspireert en helpt bedrijven om hun medewerkers beter, langer en gezonder aan het werk te houden. Als specialist op het vlak van preventie, veiligheid, welzijn en gezondheid op de werkvloer reikt Mensura advies, oplossingen en diensten aan op maat van de bedrijven. Daarbij gaan we verder dan wat strikt wettelijk...
-
Operational Business
il y a 2 semaines
Brussels, Belgique Sodexo Temps plein**Bedrijfsdetails**: Sodexo biedt Quality of Life Services: catering, schoonmaak, facility management, receptie, beveiliging en green space management in verschillende segmenten zoals Government & Agencies, Senior & Schools, Corporate en Hospitals. Onze waarden zijn Team Spirit, Dienstverlening en Vooruitgang. Het welzijn op het werk van onze 3000...
-
IT Support Officer
il y a 7 jours
Brussels, Belgique Unity Group Temps plein**Description de l’entreprise** Unity Group est une entreprise IT jeune et dynamique basée à Bruxelles. Unity Group installe, maintient et fait la conception de systèmes d'alarme, vidéosurveillance, contrôle d'accès, IT et vidéophonie. **Description de la fonction** Nous sommes à la recherche d'un expert pour le poste de IT Support Officer. Vous...
-
IT Support Specialist
il y a 7 jours
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
Operational Business
il y a 4 semaines
Brussels, Belgique Sodexo België Temps pleinSodexo biedt Quality of Life Services: catering, schoonmaak, facility management, receptie, beveiliging en green space management in verschillende segmenten zoals Government & Agencies, Senior & Schools, Corporate en Hospitals. Onze waarden zijn Team Spirit, Dienstverlening en Vooruitgang. Het welzijn op het werk van onze 3000 medewerkers (waarvan 54%...
-
Operational Support Officer
il y a 2 semaines
Brussels, Belgique Sodexo - Benefits and Rewards Services Temps plein**Company**: Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services. At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000...
-
Support Manager
il y a 5 jours
Brussels, Belgique AbAKUS IT Solutions Temps pleinWe're seeking a Support Manager to join our team in Brussels, managing and optimizing IT service delivery for a high-profile project in a dynamic and international environment. **Role Overview**: As a Support Manager based in Brussels, you'll lead the management of external contractors responsible for delivering IT services. Your primary responsibility will...
-
Desktop Support Engineer
il y a 4 semaines
Brussels, Belgique Total IT Global Temps pleinTasks Duties & Responsibilities Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support...
-
Operational Business
il y a 4 semaines
Brussels, Belgique CareerWallet Temps pleinSodexo biedt Quality of Life Services: catering, schoonmaak, facility management, receptie, beveiliging en green space management in verschillende segmenten zoals Government & Agencies, Senior & Schools, Corporate en Hospitals. Onze waarden zijn Team Spirit, Dienstverlening en Vooruitgang. Het welzijn op het werk van onze 3000 medewerkers (waarvan 54%...
-
IT First Line Support Officer
il y a 7 jours
Brussels, Belgique Talentus Temps pleinAls **IT First Line Support Officer **krijg jij heel wat verantwoordelijkheden: - Je bent het **eerste** aanspreekpunt voor alle **eindgebruikers** voor hun IT en Telecomvragen - Wat mag je daaronder verstaan? **:First line support** voor alle** ICT** vragen en incidenten (laptop, thin client, tablet, smartphone, printers, telefonie,... - De gebruikers zijn...
-
IT Support
il y a 2 semaines
Brussels, Belgique HAYS Temps pleinIT support | Infrastructure | Brussels | Full package | Banking & Insurance | International environment In this position you will participate in delivery of new IT support services and systems and participate in all relevant meetings to share and develop strategy, knowledge, and best practice. You will also be required to travel and support other European...
