Operational Support Officer

il y a 1 semaine

Brussels, Belgique Sodexo - Benefits and Rewards Services Temps plein

**Company**:
Since its creation more than 50 years ago, the Sodexo group has been the world leader in quality of life services.

At Sodexo Benefits and Rewards Services, we’ve made our mark on the world by helping clients give their employees personalized experiences, every day. Our benefit platforms and payment solutions are already used by 440,000 clients and 36 million of their employees in 32 countries.

At Sodexo Benefits & Rewards Services, we are proud of our commitments to environmental sustainability, our focus on employment equity and diversity, our new ways of working independently and flexibility for the well-being of our talents. Joining us means evolving in a collaborative, innovative environment, in which each employee is recognized and receives the support they need for their development. We firmly believe that the quality of life of our clients and service consumers begins with our own people. Consequently, your wellbeing at work is one of our priorities.

Working with us is an opportunity to impact the future of employee experience and, ultimately, the world around us. But it’s also your chance to make an impact every day, putting a part of yourself into exciting digital products and touching the lives of millions of consumers. We’re a global, multicultural business where every contribution counts and every day is a chance to inspire others and take inspiration from your colleagues. We’re accelerating our growth on a global scale, combining the reach and stability of Sodexo with our unique position as an incubator of innovation. As part of the team, you’ll help us continue that growth and our landmark digital transformation.

Now, we’re inventing entirely new ways to influence and enrich the lives of employees worldwide.

**Function**:
**Provide support and answer questions from internal customers (business lines).***
- Daily monitoring, solving and reporting of incidents.
- Build understanding of the products and services we offer to provide appropriate support.
- Collect information for the experts to facilitate their investigations.
- Keep internal customers and external partners up to date; maintain information up to date in the tickets.
- Identify recurrent incidents and create problems to follow up their structural resolution with the other product teams.
- Manage the creation and update of support procedures.
- Ensure that quality service is provided to all internal customers and follow up external vendors supporting our services.
- Ensure the content maintenance of ITSM tools (JIRA, Confluence, etc.), including creation of flows, creation and update of monitoring tools.
- Perform various support-related tasks assigned by the manager. Optionally, consult and understand the code to resolve some software technical incidents.

**Profile**:

- ICT generic background with an good knowledge of SQL. A first experience in IT development is a “nice to have” (JavaScript, PL/SQL,.Net)
- You are solution-oriented and have excellent communication skills
- You are a team player
- You are autonomous and can manage your workload and priorities.

**Offer**:

- When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Sodexo products and related procedures.
- We offer you a training course with real opportunities for development both within the team and within the company.
- A full-time contract
- A competitive salary with numerous extra-legal benefits.
- A pleasant work environment in a dynamic and inspiring company.

**Quality of life at work**:

- A work-life balance with possibility for home office
- A concierge service that offers various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
- A wide choice of sustainable and delicious meals in our company restaurant
- A variety of sports (badminton, mini football, basketball, meditation and yoga

**Languages**:
You have a good level of spoken and written two national languages and have a good written knowledge of English.

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