Technical Agent
il y a 4 semaines
**Job omschrijving**:
Onze klant is één van de grootste persdistributeurs in ons land. Meer specifiek staat de onderneming in voor de nationale distributie van pers en diversificatieproducten naar verkooppunten en krantenwinkels. De hoofdzetel van de firma ligt in Brussel, maar voor de verdeling van pers maken ze gebruik van 4 distributiesites doorheen België. Voor hun hoofdkantoor te Anderlecht, zijn we op zoek naar een Technical Agent.
**Functieomschrijving**:
Als Technical Contact Center Agent ben je het eerste aanspreekpunt voor onze klanten (verkooppunten) voor hun technische IT-gerelateerde vragen. Je komt terecht in een team van zes personen die allemaal instaan voor het leveren van support. Je helpt de retailers bij al hun technische vragen betreffende websystemen en applicaties. Deze applicaties en systemen worden gebruikt ter ondersteuning van allerlei processen (van bestelling, receptie, retour tot en met facturatie). Deze vragen komen binnen via een tickettingsysteem. Deze problemen worden beantwoord per mail, alsook via telefoon.
**Profielomschrijving**:
- Je ben communicatief sterk, zowel schriftelijk als mondeling;
- Een eerste ervaring als call agent is een troef, affiniteit met IT is een extra plus;
- Je communiceert vlot in het Nederlands, kennis van het Frans is een plus;
- Je bent stressbestendig;
- Je bent leergierig om de technische systemen, applicaties, configuraties en logistieke processen goed te begrijpen.
**Aanbodomschrijving**:
Je komt terecht bij een onderneming, die belang hecht aan de werknemers en waar een informele werksfeer heerst. Je kan genieten van een uitgebreide opleiding om je volledig in te werken in de functie. Tot slot kan je ook genieten van een aantrekkelijk salarispakket bestaande uit tal van extralegale voordelen
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