Help Desk Agent

Il y a 6 mois

Brussels, Belgique Sparagus Temps plein

**Context**:

- In this position, you’ll be responsible for correctly capturing the technical issues of our IT end-users, and for a fast and accurate analysis of the incident.
- You register the incidents (ticket), quickly and solve them yourself, or forward them to a 2nd line agent who specializes in the related domain. You take ownership of the tickets that were created by yourself, ensuring proper follow-up, until closure once the incident has been resolved.
- Swift communication is key for this role, since you represent our internal IT department for our IT end-users - your internal clients.
- Being able to translate technical matters into understandable language is key for this position.
- Close collaboration with other colleagues at client and external partners / service providers is also a part of this job.

**Your profile**:

- Experience in a similar role will be considered as a big advantage.
- Minimum high school degree (secondary school, 6th year completed), preferably with additional training / courses in the field of computer science.
- Analytical mindset and solution oriented.
- Affinity with and experience in IT (support).
- Strong communication skills, spoken and written.

**Shifts**:

- From Monday to Sunday (inclusive) in an average 5-day schedule.
- There may be 4, 5 or 6-day weeks.

During the week:

- Monday to Thursday (inclusive), work will be 8 hours between 6:00 a.m. and 8:30 p.m.
- On Fridays, work will be 8 hours between 6:00 a.m. and 9:30 p.m.
- On Saturdays, there are 3 shifts of 8 hours between 6:45 a.m. and 8:30 p.m. and one shift of 4 hours from 6:45 a.m. to 10:45 a.m.
- On Sundays, there are two 6-hour shifts between 6:45 a.m. and 6:30 p.m.

**Languages**:

- Knowledge of both French and Dutch is mandatory. Knowledge of English is a plus. Only French or only Dutch is not relevant - must at least be bilingual in the two.

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