Junior IT Help Desk

il y a 4 jours

Brussels, Belgique ARHS Developments Belgium Temps plein

**Company Description**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.

We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

ARHS Developments is looking for a **Junior** **Helpdesk Agent **to provide fast and valuable technical assistance on computer systems for our largest client - **the European Commission**.

A support agent must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with demanding customers.

**Role & Responsibilities**:

- Mastering of information sites and maintenance of the unit's knowledge base
- Follow-up of service quality in the context of incidents
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Participation in user, service and project meetings

**Qualifications**
- Ability to participate in multi-lingual meetings, ease of communication
- Excellent command of the English language
- Excellent communication/writing skills
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team

**Technical skills**
- Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
- Knowledge of end-user/client support in e-Business/e-Commerce is an asset
- Knowledge of wiki, collaborative sites social networks and IS knowledge base maintenance
- Good reporting methods
- Good IT skills
- Mastery of MS Office tools
- Very good knowledge of ITIL procedures or equivalent and the related support tools is mandatory
- Higher degree in mandatory

**Additional Information** Don’t hesitate Join our team**

**_ What you’ll get:_**

An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.

A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire to the way we relate to our clients - our values form the foundation of the way we work.

**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:calling for creativity and innovation, at the cutting-edge of technology.

A **rock-solid company**:
With more than **200 customers**, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.

**But let’s talk about it face to face**

You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.

  • IT Help Desk Specialist

    il y a 2 semaines

    Brussels, Belgique OneSpan Temps plein

    The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to...

  • Help Desk Support Specialist

    il y a 3 semaines

    Brussels, Belgique Getronics Temps plein

    As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...

  • Help Desk Consultant

    il y a 3 semaines

    Brussels, Belgique NRB Temps plein

    **NRB Local Managed Staffing** est à la recherche d'un.e **Help Desk Consultant** afin de rejoindre l'équipe de notre client situé à **Liège**. Vous serez responsable de fournir un support technique efficace et de qualité aux utilisateurs finaux. Vous travaillerez en étroite collaboration avec une équipe dynamique pour garantir le bon fonctionnement...

  • Help Desk Informatique Financier

    il y a 3 semaines

    Brussels, Belgique Axis Temps plein

    Onze klant, een private bank gevestigd in Brussel, is op zoek naar een Financial IT Help Desk om klantenondersteuning te bieden voor internettoepassingen en de backoffice. Deze functie biedt een dynamische kans om in teamverband te werken, met mogelijke verplaatsingen naar kantoren. De ideale kandidaat is een tweetalige Frans-Nederlandse expert met een...

  • Junior Desk Agent

    Il y a 2 mois

    Brussels, Belgique ASAP.be Temps plein

    **Qu'allez-vous faire?**: Si vous êtes à la recherche d'un poste passionnant dans le domaine de l'assistance informatique, alors le rôle de Junior Service Desk Agent est fait pour vous ! En tant que garant de l'image de marque de la direction des systèmes d'information de toute l'entreprise, vous aurez l'opportunité de: - Jouer un rôle clé dans la...

  • Help Desk Technician

    Il y a 2 mois

    Brussels, Belgique Getronics Temps plein

    You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with. **Responsibilities** -...

  • Help Desk Informatique Financier

    il y a 3 semaines

    Brussels, Belgique Axis Temps plein

    **Description** - Votre fonction inclut également la prise en charge du suivi et du contrôle journalier de la production sur IBM eSeries et sur Microsoft Windows (impression, backup, incidents,) et réseau. - Vous travaillerez en équipe et pourrez être amené à effectuer des déplacements vers nos agences. **Profile** - Vous êtes parfait bilingue...

  • IT Help Desk Support

    il y a 3 semaines

    Brussels, Belgique PROFILIO Temps plein

    Hybrid Full-time About the Job We're in search of an IT Helpdesk Support Consultant. Our partner is committed to upholding EU Regulations, with a focus on medical devices, cosmetics, and various consumer goods. Boasting over three decades of expertise, they prioritize top-notch service and strive to streamline manufacturers' compliance procedures to ensure...

  • IT - Help Desk F/H/X

    il y a 2 semaines

    Brussels, Belgique Veolia Temps plein

    Flexcity is one of the principal flexibility aggregators in France, Belgium, the Netherlands and Italy. And Flexcity has just touched down in Spain! Flexcity optimises the real-time energy consumption/production of an extensive portfolio of flexible distributed energy assets. By optimising its portfolio, Flexcity helps balance the electricity grid and...

  • Help-desk IT Bierset Temps Plein

    Il y a 2 mois

    Brussels, Belgique Adecco Temps plein

    Pour notre client aéroportuaire situé à Bierset, Adecco est à la recherche active d'un Helpdesk pour leur secteur IT. **Profil**: Votre mission: - Réceptionner, enregistrer les appels des utilisateurs et les tenir informés de l’état d’avancement de leurs demandes ; - Fournir un premier niveau de résolution et transférer au deuxième niveau...

  • Junior Planner

    Il y a 2 mois

    Brussels, Belgique Ecofrost Temps plein

    Emploi fixe employé Junior planner Agent de sécurité ICT (IT) - réseau Assistant HSE Électromécanicien All round problem solver Responsable QHSE Assistant achat matières premières Étudiants Job étudiant Stagiaires Stage en comptabilité Stage en IT réseau et help-desk Stagiaire en scannage - IT Cartonneur Stage en ressources humaines Info...

  • Service Desk Academy 2023

    Il y a 2 mois

    Brussels, Belgique Capgemini Temps plein

    Capgemini offers you a unique opportunity to follow a few weeks intensive training program combining IT, Service Desk, communication skills and language training. The training program will take place in our offices (Bessenveldstraat 21 - 1831 Diegem) and starts in January 2023. Upon successful completion of this program, you will make a start as Service...

  • Junior Approvisionneur Achat

    il y a 3 semaines

    Brussels, Belgique Ecofrost Temps plein

    Emploi fixe employé Junior logistique Junior planner Assistant RH - problem solver Responsable HSE Électromécanicien Customer care assistant Young graduates traineeship Junior approvisionneur achat Étudiants & stagiaires Stage en comptabilité Stage en IT réseau et help-desk Job étudiant Stage en ressources humaines Stage - GMAO ISO GREEN LABEL...

  • IT Officer

    Il y a 2 mois

    Brussels, Belgique Mazars Temps plein

    Mazars is an internationally integrated partnership, specialising in audit, accountancy, advisory, tax and legal services. Operating in over 90 countries and territories around the world, we draw on the expertise of more than 42,000 professionals to assist clients of all sizes at every stage in their development. Mazarsthesmartchoice You don’t join...

  • IT Support

    il y a 3 semaines

    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • Cartonneur

    il y a 4 jours

    Brussels, Belgique Ecofrost Temps plein

    Emploi fixe employé Junior planner Junior logistique Responsable HSE Électromécanicien Customer care assistant Young graduates traineeship Assistant supply chain Comptable Comptable Étudiants & stagiaires Stage en comptabilité Stage en IT réseau et help-desk Cartonneur Job étudiant Stage en ressources humaines Stage - GMAO ISO GREEN LABEL Nettoyeur...

  • Service Desk Agent

    il y a 3 semaines

    Brussels, Belgique CPL Recruitment Temps plein

    **Help Desk Agent** **The job**: - Analyze, diagnose, and assist customers' requests on the full range of the client's products - Make sure you provide a 1st call resolution service to your clients/customers. - Maintain yourself up to date with the company's policies and new products - Escalate to a higher level when you judge it necessary. **This is what...

  • Stage en R

    il y a 7 jours

    Brussels, Belgique Ecofrost Temps plein

    Emploi fixe employé Junior planner Junior logistique Responsable HSE Électromécanicien Customer care assistant Young graduates traineeship Assistant supply chain Comptable Étudiants & stagiaires Stage en comptabilité Stage en IT réseau et help-desk Job étudiant Stage en ressources humaines Stage - GMAO ISO GREEN LABEL Nettoyeur industriel Stage en R &...

  • IT Service Desk Agent

    il y a 2 semaines

    Brussels, Belgique Monument Re Temps plein

    **About the role**: Reporting to the IT Service & Operations Manager, the IT Service Desk Analyst for Monument Group is a key role in ensuring the ongoing delivery of IT Services across the Group **Responsibilities**: - Managing & resolving Service Requests and Incidents ensuring timely efficient delivery of quality IT service to the business; - Operate...

  • IT Support

    il y a 3 semaines

    Brussels, Belgique ABAKUS IT-SOLUTIONS Temps plein

    Your mission: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your tasks: Serve as a dedicated service desk agent, incident analyst, and problem solver. Ensure swift incident analysis, prioritizing first and second-line customer interactions to...