Junior IT Help Desk
Il y a 6 mois
**Company Description**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
ARHS Developments is looking for a **Junior** **Helpdesk Agent **to provide fast and valuable technical assistance on computer systems for our largest client - **the European Commission**.
A support agent must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with demanding customers.
**Role & Responsibilities**:
- Mastering of information sites and maintenance of the unit's knowledge base
- Follow-up of service quality in the context of incidents
- Management and follow-up of user requests
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Participation in user, service and project meetings
**Qualifications**
- Ability to participate in multi-lingual meetings, ease of communication
- Excellent command of the English language
- Excellent communication/writing skills
- Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in a team
**Technical skills**
- Good understanding of business processes and requirements in the private and/or public sector (e.g. financial, procurement, etc.)
- Knowledge of end-user/client support in e-Business/e-Commerce is an asset
- Knowledge of wiki, collaborative sites social networks and IS knowledge base maintenance
- Good reporting methods
- Good IT skills
- Mastery of MS Office tools
- Very good knowledge of ITIL procedures or equivalent and the related support tools is mandatory
- Higher degree in mandatory
**Additional Information** Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire to the way we relate to our clients - our values form the foundation of the way we work.
**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:calling for creativity and innovation, at the cutting-edge of technology.
A **rock-solid company**:
With more than **200 customers**, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.
**But let’s talk about it face to face**
You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.
You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.
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