IT Service Desk
Il y a 3 mois
Looking for a change? New challenges?
Want to boost your career in a IT Service Desk role? Join our Local Managed Staffing team at NRB
The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed Staffing.
Find out more here.
**Essential Qualifications**
- ** 5+ years of experience with Windows 10 and 11 (use, configuration, troubleshooting)**:
- Strong command of Microsoft Office 365
- Basic understanding of software like MS Visio and Adobe products
- Basic command of DOS commands
- Proficiency in Active Directory for user management
- ** ITIL certification required (or prepared to get it on short term)**:
- Fundamental knowledge of VOIP systems
- Experience with TCP/IP, VLANs, POE, Wi-Fi, 802.1x, and horizontal cabling
- Basics of videoconferencing, domotica (meeting room tech), and troubleshooting for smartphones and GPRS
- Familiarity with staging and setting up hardware (PCs, printers, peripherals)
- Basic knowledge of VPN, network topology, VMware, and software virtualization
**Desirable Qualifications**
- Valid driver’s license and access to a vehicle
- Strong communication skills in Dutch and/or French, with working knowledge of English
- Autonomy in task management and high attention to procedural detail
- Ability to create and update tickets, follow checklists, and ensure quality control
- Analytical thinking, flexibility, client orientation, and a proactive, solution-driven mindset
**Call to Action**
OUR OFFER
- Contractual flexibility, a permanent contract or a freelance assignment;
- Flexible working hours with the possibility of teleworking (1 to 3 days a week);
- A team of enthusiastic, professional and talented colleagues in a good mood and atmosphere;
- Personalized career coaching to support your development;
- A company with a pleasant, dynamic and innovative working atmosphere.
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