IT Process Analyst

il y a 3 semaines


Brussels, Belgique Pauwels Consulting Temps plein

We want to strengthen our team of Process Analyst/Service Desk Lead/Change Manager for our partner based in Brussels. Are you that one-of-a-kind who never shies away from an exciting professional challenge? Then do read on

Because at Pauwels Consulting, we don't just mix and match our consultants and opportunities at random: we actively pursue professional and personal growth.

Within our family of consultants you will also find a tight-knit community of IT professionals where you can exchange ideas, experiences, and maybe even discover new branches of the ever-evolving IT industry.

As a Process Analyst/Service Desk Lead/Change Manager, your main tasks will be:

- You will document the current Service Desk operating model and identify the key tasks being performed including RACI / R&R
- You will identify what will be the impacts for the Service Desk in terms of processes, operational activities and resources
- You will design, document and implement the target support processes to be followed for the company end-users migrated on Windows Edition
- You will define the new work instructions to be followed by the Service Desk teams in order to provide end-user support on Windows Edition
- You will establish a transition plan to avoid any interruption of service while moving to Windows Edition
- You will define a clear operating model to support the double run during the whole migration timeline (18 months) and identify / update the knowledge articles (end-users / 9936 agents) to be updated to support Windows Edition
- You will define and implement the Change Management Plan to ensure end-user adoption is happening in the best conditions, including Communication Plan


  • IT Process Analyst

    il y a 2 semaines


    Brussels, Belgique HAYS Temps plein

    IT Process Analyst | Insurance | Attractive package + holidays - Hays is looking for an IT Process Analyst for one of our clients in Brussels._ **The company**: This company is an insurance company that offers both life and non-life insurance products. It offers life insurance and savings products such as individual life insurance, group life insurance,...

  • IT Functional Analyst

    il y a 3 semaines


    Brussels, Belgique Fox IT Temps plein

    Fox IT is a Portuguese consulting company that is, for the 2nd consecutive year, in the TOP of the 5% best SMEs in Portugal. Our Mission is to bring a new approach to the IT market, promoting a fairer exchange between us, our consultants and our customers. We are looking for a **IT Functional analyst **to join our team: **Job description and Core...

  • Business Process Analyst

    il y a 3 semaines


    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **Business...

  • Process Analyst

    Il y a 2 mois


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    il y a 3 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    il y a 3 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    Il y a 2 mois


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    il y a 3 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medior or senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely with...

  • Process Analyst

    Il y a 2 mois


    Brussels, Belgique AMA European Consulting Temps plein

    **Role**: Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medioror senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely...

  • Process Analyst

    il y a 3 semaines


    Brussels, Belgique AMA European Consulting Temps plein

    **Role**: Are you a detail-oriented and analytical thinker with a passion for streamlining IT processes? We are seeking a highly skilled junior, medioror senior IT process analyst to join our team. In this role, you will be responsible for identifying and analyzing IT processes, identifying inefficiencies and areas for improvement. You will work closely...

  • Business Process Analyst

    Il y a 2 mois


    Brussels, Belgique Amoria Bond Temps plein

    Business Process Analyst - Brussels Region Belgium - 6 months + We are currently looking for a Business Process Analyst for our client’s ICT team, with a focus on defining functional and non-functional business requirements. Do you love testing environments? Have a passion for designing and implementing IT solutions? An excellent communicator with all...

  • Process Analyst

    il y a 1 mois


    Brussels, Belgique Telenet Temps plein

    Werken in de Product & Technology Tribe Als toonaangevend telecommunicatie- en entertainmentbedrijf houden we de digitalisering van onze samenleving niet alleen bij, maar jagen we die zelfs na. Om onze bedrijfsprocessen te controleren, te begrijpen en te verbeteren, vertrouwen we op ... jou? Als onze process analyst ontwerp, verbeter, automatiseer en/of...

  • Digital Business Analyst

    il y a 2 semaines


    Brussels, Belgique Europe IT Services Temps plein

    **Role: Digital Business Analyst - SDLC (System Delivery Life Cycle)** **Location: Brussels, Belgium** **Language: English, Dutch OR French** **Description**: The Digital Business Analyst identifies and collects the Business’ needs, analyses and defines the Business’ model using conceptual modelling techniques and methods and acts as the interface...


  • Brussels, Belgique NRB Temps plein

    Looking for a change? New challenges? Want to boost your career in a Business analyst Process Designer / Modeller role? Join our Local Managed Staffing team at NRB! The NRB Group, now a leader in Belgium's ICT sector, offers a wide range of IT services to meet all your IT needs, from Infrastructure & Cloud to Software Development, Consultancy & Managed...

  • HOTBusiness Process Analyst

    il y a 3 semaines


    Brussels, Belgique Contraste Europe Temps plein

    Your role We are currently searching for a highly driven senior business process analyst to assist in business efficiency improvements with our customers. The senior business analyst’s responsibilities involve developing new business process strategies and models, communicating to management on how these strategies and models will enhance business...


  • Brussels, Belgique Contraste Europe Temps plein

    Your role We are currently searching for a highly driven senior business process analyst to assist in business efficiency improvements with our customers. The senior business analyst’s responsibilities involve developing new business process strategies and models, communicating to management on how these strategies and models will enhance business...

  • Business Process Analyst

    Il y a 2 mois


    Brussels, Belgique Expleo Temps plein

    Overview: Are you a detailed-orientated **Analyst** and have a keen interest in **Process Automation**? For you Hyper-automation allows teams to work in a different way. Bringing together multiple technologies and platforms giving you a holistic view of what is happening in a certain business. It allows people to work in new ways and create relevant...


  • Brussels, Belgique Pauwels Consulting Temps plein

    We are currently looking for a business analyst with insurance experience to strengthen our team of business analysts in Brussels. Are you currently looking for a new position where you can make the difference with your industry experience and affinity with automation? Then make sure to continue reading. Because at Pauwels Consulting, we don’t just mix...

  • Business Analyst

    il y a 3 semaines


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    We are seeking a dynamic and skilled Business Analyst to play a key role, supporting the development and maintenance of crucial systems. **As a Business Analyst, you will be responsible for the following tasks**: - Conduct thorough analysis of business requirements and document them effectively. - Analyze and model business processes, ensuring alignment...

  • Process Tester Analyst

    Il y a 2 mois


    Brussels, Belgique In4Matic Temps plein

    **Function**: We're currently looking for a consultant to join our client's team as a Business/Process Tester-Analyst within the Claims Transversal and Digital division. This position plays a crucial role in supporting the business delivery of a strategic claims transformation program. **Here's a breakdown of the role**: - Conceptualization and mastery of...