IT Help Desk Support
Il y a 5 mois
Hybrid Full-time
About the Job
We're in search of an IT Helpdesk Support Consultant. Our partner is committed to upholding EU Regulations, with a focus on medical devices, cosmetics, and various consumer goods. Boasting over three decades of expertise, they prioritize top-notch service and strive to streamline manufacturers' compliance procedures to ensure the safety of products in the market.
Your role and responsibilities include
Delivering IT services to internal users, addressing tasks through a trouble ticketing system.
Managing various IT tasks, including system deployment, monitoring, and maintenance of hardware and
software.
Overseeing network and information systems, user access control, and remote access management.
Handling ad hoc IT tasks, projects, and troubleshooting.
Training interns and junior team members.
Coordinating with external suppliers for system development and maintenance.
Providing internal trainings on department-related matters and supporting ISO quality standards
implementation.
**Requirements**:
Bachelor's or Master's degree in Computer Science, Informatics, or Network Engineering.
2-3 years of relevant professional experience in IT.
Fluency in English, Flemish, or French; proficiency in other languages is a plus.
Proficiency in MS Office Suite, Windows, and Windows Server.
Advanced knowledge in TCP/IP, network topology, IP telephony, and VOIP Networking. MSFT SharePoint and MSFT 365 products
Certifications in Quality Management(ITIL, ISO/IEC 27001) and ITIL.
General knowledge in CRMs and DMSs.
Excellent communication, negotiation, and presentation skills.
Strong problem-solving and analytical abilities.
High adaptability, flexibility, and dedication.
Willingness to travel within/outside the European Union.
**Skills**:
Troubleshooting,
Team Motivation,
Helpdesk Management,
Quality Control,
IT Governance,
IT Service Management Software,
TCP Protocol, Presentations,
Windows Server, Internet Protocol Suite (TCP/IP)
**Benefits**:
Professional and personal development opportunities.
Engagement through knowledge sharing and initiatives.
Access to cutting-edge technologies and experts.
Opportunities for international events participation.
Positive and caring work environment with various team activities.
Flexible work hours.
Special benefits including mobile subscription, health coverage, extra paid days off, meal vouchers, and
professional courses.
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