![Getronics](https://media.trabajo.org/img/noimg.jpg)
Standard IT Support Specialist
il y a 2 jours
**Nature of tasks**
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident and request information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Liaising with system administration and database administration for execution of administration tasks
- ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support
**General**
- Highly autonomous and broadly IT skilled
- Problem solving skills
**Analysis And Technical Skills**
- Very good skills with end user computers and, more specifically, Windows computers
- ITIL V4 Foundation Certified
**Language And Communication Skills**
- Fluent in both English/French both written and oral
- Part of the consultants needs to be fluent in German both written and oral as well
- Knowledge of additional official EU languages may be considered an asset
- Very good communication skills with diplomatic and user oriented approaches
- Empathetic and user oriented
**About Getronics**
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.
**About Getronics**:
Getronics empowers businesses to stay competitive by offering **flexible, secure, and reliable** technology services, tailored to their unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. Getronics is committed to **low-carbon and sustainable development** through its IT solutions to help companies reduce their environmental impact.
As a global leader in technology solutions with over 4,000 colleagues in 22 centres, and as the leading and founding member of the Global Workspace Alliance (GWA), Getronics can provide comprehensive end-to-end IT solutions around the globe.
It is one of the 18 companies from around the world positioned within the Gartner’s 2024 Magic Quadrant for Outsourced Digital Workplace Services, and is committed to delivering exceptional customer service, to enable businesses to focus on their core strengths while entrusting their IT needs to Getronics.
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