Support Desk Agent

il y a 3 semaines

Brussels, Belgique EMVO (European Medicines Verification Organisation) Temps plein

**Function**:

- Acting as the** Single Point of Contact** for operational issues and incoming calls requiring escalation beyond the Service Desk team’s capacity
- **Monitoring **Service Desk dashboards to ensure timely incident resolution according to business priorities and suggesting improvements or escalating when necessary
- Assisting in the preparation and implementation of the transition to a **new ITSM Tool**:

- Documenting, updating, and completing all **knowledge articles** in the appropriate Self-Service Portal
- Ensuring internal readiness and **transferring knowledge** for new processes, including writing Standard Operating Procedures (SOPs)
- **Preparing and implementing agreements** with stakeholders such as Terms of Collaboration, Security plan, SLA, Service desk requirements etc.
- **Overseeing service continuity improvements** activities

**Profile**:

- **Bachelor’s or master’s degree** diploma in a related field is a plus
- Strong **problem-solving abilities** and **attention to detail**:

- Ability to work in a **fast-paced environment** and manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite and **familiarity with customer service software**:

- **Positive attitude** and a willingness to learn
- Ability to easily **build trust** as well as good internal and external relationships
- Resilience to stress to **effectively manage difficult situations**:

- **Previous customer service experience** is preferred but not required

**Offer**:

- As our **Support Desk **you will join a **stable, multicultural, highly motivated team of 13, **working in an industry that is **vital** for today’s **evolving** society.
- EMVO will also offer you:

- **1 year contract** with competitive salary and benefits package including meal vouchers, eco vouchers, group insurance, health insurance, public transport subscription.
- **Full-Time job** (40h/week), Monday to Friday, office hours
- A **supportive and collaborative** work environment
- **Opportunity to work remotely**:

- Our office is based in the **heart of Brussels** and is easily accessible by public transport.

**Languages**:

- **Proficiency in English with strong verbal and written communication skills. **Proficiency in additional European languages is considered an asset

  • Service Desk Agent

    il y a 7 jours

    Brussels, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD3329**: **Role: Service Desk Agent** **Location:Brussels,Belgium** **Language: English** **Description of the task**: - Looking to reinforce the Data & Knowledge Policy Support domain in the Horizon Data Intelligence team with a motivated Service Desk Agent with knowledge and basic experience of SAP Business Object.- User guidance and...

  • Service Desk Agent

    il y a 3 semaines

    Brussels, Belgique Doesburg.biz Temps plein

    Service Desk Agent Vacancy in Brussels Join our dynamic team in Brussels, Belgium as a Service Desk Agent. Dive into a role where you'll collaborate closely with top-tier IT teams, providing vital guidance and support regarding bespoke information systems and advanced ICT tools. **Key Responsibilities**: - Offer user guidance and support for in-house...

  • Service Desk Agent

    il y a 3 semaines

    Brussels, Belgique EGOV Select Temps plein

    **Environnement de travail** Nous avons un poste de Service Desk Agent ouvert afin de rejoindre la Sureté de l’Etat **Description de fonction** Votre éventail de tâches contient: - L’enregistrement, l'analyse et le suivi des incidents (questions et demandes) - La gestion des incidents - Le transfert des incidents à un helpdesk interne ou externe...

  • IT Support Agent

    il y a 3 jours

    Brussels, Belgique Sogeti Temps plein

    **IT Support Agent (ENG + FR or German) - European Institution** **Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you!** **At the moment we are looking for an ' **IT Support Agent **' for a European Institution!** **Nature of the tasks**: - **Service desk...

  • Support Desk Agent

    il y a 6 jours

    Brussels, Belgique EMVO Temps plein

    ou just finished your studies? You want to pursue a personal project before launching your professional career? You would like to kick-start your career in a fast-paced and dynamic environment? You might need time and funding to make it happen, apply now to our Support Desk departmentEMVO is a rapidly growing non-profit organisation with a strong emphasis on...

  • Functional Service Desk Agent

    il y a 2 semaines

    Brussels, Belgique In4Matic Temps plein

    **Functional Service Desk Agent**: Our client is the official distributor of the Volkswagen, Audi, SEAT, Cupra, Škoda, Bentley, Lamborghini, Bugatti, Rimac and Porsche brands, as well as spare parts and accessories. We have approximately 1.2 million vehicles of the VW Group brands on the road, which represents a market share of almost 24%. Our client...

  • Senior Service Desk Agent

    il y a 3 semaines

    Brussels, Belgique Talencia Consulting Temps plein

    TalenCia Consulting is currently looking for a Senior Service Desk Agent for a renowned client in the center of Brussels. **Location**: Brussels (center) **Duration**: 6 months + extensions (CDI Contract possible for employees) **Homeworking**: Onsite for the first 6 months - then 2 days onsite and 3 at home **Languages**: Dutch-French-English...

  • Service Desk Agent

    il y a 2 semaines

    Brussels, Belgique Europe IT Services Temps plein

    **Role: Service Desk Agent** **Location: Brussels, Belgium** **Description**: The following tasks will be performed by external service provider following ITIL framework: - Technical support line 2 (mainly in Oracle) regarding the use of information systems - Release notes of the information systems - High level testing of the information systems (service...

  • IT Support Agent

    il y a 3 jours

    Brussels, Belgique Sogeti Temps plein

    I'm interested IT Support Agent (ENG + FR or German) - European Institution Are you communicative, driven, people minded and do you have a good experience of 3 years (min.) in IT Support? Well, Sogeti Belgium is looking for you! At the moment we are looking for an '**IT Support Agent** ' for a European Institution! **Nature of the tasks**: - Service...

  • Help Desk Technician

    Il y a 2 mois

    Brussels, Belgique Getronics Temps plein

    You’ll cover one or more areas of expertise, depending on the size of the organisation you work for. It’s common practice for a technical IT support team to be divided into first and second-line support, with the second-line support staff handling the more specialised queries that the first-line support could not deal with. **Responsibilities** -...

  • Junior Desk Agent

    Il y a 2 mois

    Brussels, Belgique ASAP.be Temps plein

    **Qu'allez-vous faire?**: Si vous êtes à la recherche d'un poste passionnant dans le domaine de l'assistance informatique, alors le rôle de Junior Service Desk Agent est fait pour vous ! En tant que garant de l'image de marque de la direction des systèmes d'information de toute l'entreprise, vous aurez l'opportunité de: - Jouer un rôle clé dans la...

  • Service Desk Agent

    Il y a 2 mois

    Brussels, Belgique MLOZ Temps plein

    **Tâches et responsabilités**: Vous êtes prêt à devenir notre nouveau Service Desk Agent ? Dans ce rôle, vous êtes responsable de nouer de bons contacts avec les clients, mais aussi avec vos futurs collègues afin de travailler efficacement. Cela en assurant le suivi des tickets clients tant en rapidité qu’en qualité. Tout est dans l’art de...

  • Service Desk Agent

    il y a 2 jours

    Brussels, Belgique MLOZ Temps plein

    **Tâches et responsabilités**: Vous êtes prêt à devenir notre nouveau Service Desk Agent ? Dans ce rôle, vous êtes responsable de nouer de bons contacts avec les clients, mais aussi avec vos futurs collègues afin de travailler efficacement. Cela en assurant le suivi des tickets clients tant en rapidité qu’en qualité. Tout est dans l’art de...

  • IT Support Specialist

    il y a 2 semaines

    Brussels, Belgique Capgemini Temps plein

    Nature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...

  • Ict Service Desk Agent

    il y a 3 semaines

    Brussels, Belgique Hasco Invest Temps plein

    **De uitdagingen**: - Hasco Invest zoekt een gedreven ICT Service Desk Agent om ons team te versterken. Je bent verantwoordelijk voor het afhandelen van 1e lijn support tickets en draagt bij aan de ondersteuning en automatisering van onze bedrijfsvoering. We streven naar efficiëntie, innovatie en klantgerichtheid, waarbij samenwerking en integriteit...

  • Service Desk Agent

    Il y a 2 mois

    Brussels, Belgique WESTPOLE Belgium Temps plein

    Introduction WESTPOLE is currently searching for a Service Desk Agent to join one of our clients in Brussels. ONSITE / NEARSITE (Two days/week in office and living up two hours from Brussels). 1. DESCRIPTION OF TASKS **The following tasks will be performed**: - Mastering of information sites and maintenance of the unit's knowledge base - Follow-up of...

  • Support Informatique

    il y a 1 semaine

    Brussels, Belgique IBSC LTD Temps plein

    Notre client, une entreprise leader dans le secteur des services informatiques, recherche des agents Service Desk maîtrisant le français et le néerlandais, pour rejoindre son équipe pour une mission de 6 mois. Notre client, une entreprise leader dans le secteur des services informatiques, recherche des agents Service Desk maîtrisant le français et le...

  • Service Desk Operator

    il y a 5 jours

    Brussels, Belgique ULTYMA Temps plein

    ? Réception d'appels et de courriels, liaison de première ligne avec les clients : agent du service desk, agent chargé des incidents et des demandes. d'incidents et de demandes ? Enregistrement des incidents et des demandes dans l'outil de gestion des services. Enregistrement de tous les les détails pertinents des incidents/demandes de service en...

  • Service Desk Agent

    Il y a 2 mois

    Brussels, Belgique Cegeka Temps plein

    Ben jij een enthousiaste professional die voldoening haalt uit het ondersteunen van klanten? Heb je een passie voor het oplossen van problemen en een dienstverlenende instelling? Dan heeft nexuzhealth een uitdagende rol voor jou als Service Desk Agent! Bij nexuzhealth werken we aan de toekomst van de gezondheidszorg door krachtige platformen en ecosystemen...

  • Service Desk Agent

    il y a 12 heures

    Brussels, Belgique Cegeka Temps plein

    Ben jij een enthousiaste professional die voldoening haalt uit het ondersteunen van klanten? Heb je een passie voor het oplossen van problemen en een dienstverlenende instelling? Dan heeft nexuzhealth een uitdagende rol voor jou als Service Desk Agent! Bij nexuzhealth werken we aan de toekomst van de gezondheidszorg door krachtige platformen en ecosystemen...