IT Technician

il y a 10 heures


Brussels, Belgique Hemmersbach Temps plein

Our company is looking for an IT technician that will support various projects and endusers in Brussels.

**The detailed information is specified below**:
Your tasks
- Attending periodical meetings with the client leadership
- Working properly with client's ticketing system, dealing with incidents and requests in accordance with SLA's
- Giving priority to VIPs' cases and high priority cases pointed out by the client's leadership
- Cooperating with client's teams in the resolution of local cases
- Supporting remote users, if needed
- Providing new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client's standard
- Assisting customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines
- Contacting end users, especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as avoiding future reoccurrences of such cases
- Supporting client's remote teams, in case of site's servers/network devices require local intervention
- Supporting local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms
- Keeping track of spare items in stock, updating on weekly basis a report to be issued in SharePoint
- Delivering attendance sheet regularly

Your skills
- Customer orientation
- Good end-user liaison
- Problem solving and decision-making attitude
- Constantly oriented to deliver results
- Availability in working in Team
- Availability in working under pressure
- Ability to work and organize the work without supervision
- Flexibility and cooperative attitude
- Polite behaviour and good manners
- Able to work on own initiative
- Good command of English and fluency either in French or in Dutch

Does this offer seem interesting to you? If yes, do not hesitate to apply


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