CRM Setup Analyst
il y a 1 semaine
The opportunity
In the context of managing the onboarding process in a fully integrated Customer experience, the setup of the Sales Quotation tool is done in order to simplify and make customer track from Order to Contract and Invoice coherent.
You will have the opportunity to address the following domains: marketing automation, sales automation, AML/KYC (Anti-Money Laundry/Know Your Customer), self-boarding, customer contact centre and multi-channel contact integration.
Worldline’s current operating model is in the middle of its largest transformation yet. We deal with many projects and technical challenges. The team is very dynamic, committed to the design and implementation of Worldline’s current and future BSA (Business Support Application) operations and the improvement of Worldline’s performance.
Your day-to-day responsibilities include
- Manage the Product and Project managers’ requirements for new products launch or change requests: involvement from the project’s start to give options and restrictions from an operational expertise with Sales and Marketing users’ perspective
- Define development requirements to IT staffs
- Provide clear estimates for execution of configuration and setup
- Implement solutions in interaction with the final users (Sales teams in different countries, external partners, banks)
- Ensure testing of IT developments releases content
- Follow-up of orders’ integration to back-office tools (Oracle, SMAC, invoicing) by identifying accurate test scenarios and making needed adaptations
- Integrate the orders ‘look’ & ’feel’ for users with the Worldline company image strategy
- Communicate with Legal department to generate contract with approved general terms and conditions
- Ensure the respect of projects deadlines
- Provide proper documentation of setup delivered and functionalities to users
- Ensure Daily Odoo Support (tickets resolution)
- Participate in Ad Hoc or future oriented projects with SAT team input
**Your Profile**
We are looking for a dedicated individual with strong business acumen who strives for excellence in his work. We are looking for a good communicator with enthusiasm for a fast-paced and international working environment.
- Experience is not required
- You are fluent in English and French or Dutch. A good level in the 3rd language is a plus
- You have strong communication skills to be able to interact with different stakeholders and take up a consultancy role towards different internal departments
- You are well organized
- You are result oriented and perseverant
- You like working in a dynamic, fast paced environment; You are flexible to cope with changing priorities
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