Service Desk Specialist

il y a 2 semaines

Mons, Belgique Leidos Temps plein

**Description**

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

The Leidos Army Intelligence information technology Environment Support (ARIES) program, part of the Leidos Defense group, has an exciting opportunity for a** Service Desk Specialist **in Europe,** Casteau, Belgium**. The ARIES program provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.

As a Service Desk Specialist, you will provide Tier I and II support to include at a minimum the management and support of incident tickets, service requests, change requests, and identity management requests (public key infrastructure and centralized directory registrar related) for both on-site and off-site personnel.

**Primary Responsibilities**
- Perform desktop installation and basic cabling.
- Fill desktop systems management responsibilities involving account monitoring, security, OS installation and other local area system administration related functions.
- Perform systems administration of desktop and server systems connected to LANS and WANS.
- Document incident resolution procedures and standard operating procedures.
- Maintain documentation of incidnet status in incident database tools.
- Contribute to the integrity of the operating systmes, planning for and responding to service outages and other problems, and the development of operating scripts as needed to support activities.
- Participate in organizations change management process.
- Analyze and resolve network, hardware, and software problems.
- Load cryptographic keys and perform troubleshooting on various types of hardware and software.

**Basic Qualification**
- High School diploma or equivalent and 3-5 years of prior relevant experience.
- Large enterprise-level IT experience in supporting multiple operating systems and environments.
- Ability to obtain a DOD 8570.01 IAT II Baseline certification, Comptia Security +CE or higher within 6 months of hire.
- Active TS SCI security clearance
- Ability to obtain Belgium SOFA work status approval
- Valid US passport

**Preferred Qualifications**
- Team management experience.
- ITIL V3 Certifications.
- Active DOD 8570.01 IAT II Baseline certification, COMPTIA Security +CE or higher.
- Computing environment certification relative to the position (MCITP Windows 8 or higher).

**Pay Range**: Pay Range $39,650.00 - $61,000.00 - $82,350.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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