Act Process and Solution Teamlead

il y a 1 semaine


Antwerpen, Belgique Atlas Copco Support Services NV Temps plein

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**The Role**

The mission of this position is to **manage a team of process and solution experts in support and actively participate in act support and contribute to bring process and solution knowledge** into the support team, to actively participate and improve act support processes. All with the goal to increase the general quality level of support**.**
- Key responsibilities of a Process and Solution Expert:_
- Responsible for EtE process knowledge understanding in support
- Responsible in bringing process knowledge in all customer centers worldwide
- Use hands on expertise in act solution to help out in optimizing processes worldwide
- Identify and define efficiency improvements in act Products & Processes and help in prioritizing system changes
- Responsible for act Training content and alignment of related SOPs towards all customer centers worldwide
- Responsible for training need analysis and training delivery in live markets
- Assisting in user acceptance testing for template changes and changes for local requirements
- Assiting in getting process compliance and explaining best practice among BKUs worldwide
- act as 3rd level support for “how to” questions
- Assisting in trainings and change management process for merger and acquisition projects
- Participate in sprint release meetings and being responsible for ensuring support readiness for new and changes in product release

**What you can expect from us?**

A friendly, family like atmosphere
- Have the flexibility and freedom to keep a healthy work live balance
- Plenty of opportunities to grow and develop your own career path
- A culture known for respectful interaction, ethical behavior, and integrity
- Potential to see your ideas realized and to make an impact
- New challenges and new things to learn every day
- Access to global job opportunities, as part of the Atlas Copco Group

**What we expect of you?**

**Knowledge**

Good managerial skills

Expert level knowledge of related ERP processes

Know the Atlas Copco structure

The Way We Do Things

Experience with reporting environment, knowledge and skill in reporting tools (BW, GPS, BIBO),

Basic knowledge of all act service, projects, sales and rental flows

PC literate: Good knowledge of MS Office and hands on in Visio...

Fluency in English is a must. Knowing additional languages is a plus point

Hands-on knowledge of SAP

**Experience**

Experience in Implementation of continuous improvement and change management programs

Experience in Customer Center operations (Aftermarket / Service)

Experience of working in a multicultural environment is considered a plus

**Personal requirements**

For this mission, we need a person, with:

- Excellent communication skills, which have an impact on others
- Be able to drive change and motivate other organizations to embrace this process improvement
- Good training skills
- Strong intercultural sensitivity and how to approach people from different cultural environments
- High customer focus and service orientation
- Ability and motivation to work independently
- Excellent presentation skills
- Able to work in a team at all levels
- Result oriented with a self-motivating personality
- Ability to work in a (virtual) global team
- Eager to learn

**City**
Antwerp

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.



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