Sales Operations Analyst
il y a 4 semaines
OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor,). OTA Insight is an online dashboard solution (SaaS) providing rate intelligence for hotels to increase their revenue by optimising price decisions. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximise occupancy and revenue. Today OTA Insight is present in more than 168 countries around the world and has more than 55,000 partners.
**What you’ll do**:
- Provide day-to-day support for sales process and report generation
- Heavy emphasis on report building, managing, and distributing
- Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders
- Be responsible for Sales commission calculations
- Ongoing development and management of TAM reporting and communicating actionable recommendations
- Managing proposal and contract accuracy to enhance forecasting
- Identify quick-wins and crucial enhancement requirements to the sales process
- Manage CRM data integrity, run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
- Develop scheduled and ad-hoc reports
- Assist with the onboarding of any new Sales members to the Commercial Team (from Sales Operations perspective) - user set up & training around it
- Support the sales and marketing operations strategy, understand priorities and execute operational plans
- Manage and ensure sales reps are adhering to mandatory Global sales processes
- Manage projects from A-Z and keep track of their progress, including post project training, documentation and change management
- Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer’s journey.
- Liaise with Sales Enablement for the roll-out of new processes.
- Support and advise reps on Salesforce quote flow, coordinating with finance dept
- Coordinate with various teams involved in closing big group deals
- Responsible for the account relationships, matching, merging in CRM
- Prioritise your work and set appropriate expectations with stakeholders
- A minimum of a Bachelor's Degree
- A minimum 3 years of experience in sales/business operations/analytics
- Very organised, able to start a project and complete it successfully.
- High analytical and able to extract business insights from analysis
- Great time management.
- Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
- Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with OTA Insight's values and culture
- A demonstrated ability to understand and articulate complex requirements
- Previous experience working in a high growth Tech/SaaS environment is a plus
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