Customer Solutions Manager

il y a 4 jours


Antwerpen, Belgique Recrewtment Temps plein

Als Customer Solutions Manager zorg je ervoor om via business development nieuwe klanten te winnen. Je bent de link tussen de klant en ons operations team tijdens de opstartfase. Daarna onderhoud je een goede relatie met de klant, en je zorgt ervoor dat iedereen zijn contractuele verplichtingen nakomt. Je vindt oplossingen voor problemen die eigenlijk uitdaging zijn, met het oog op service leveren naar de klant.

**Wie ben jij?**:

- Onze klanten & partners begrijp je door een gezonde portie inlevingvermogen en de nodige taalkennis (Nederlands, Frans, Duits, Engels)
- Klantgericht denken is je niet vreemd,
- Zelfstandig kunnen werken, en zelf je opleidingstraject kunnen vastnemen schrikt je niet af.
- Je fixt de zaken telefonisch, en je bevestigt de uitkomst op mail.
- Belangrijke eigenschappen: Positieve instelling : “ Yes we can”, teamplayer, oplossingsgericht, agile, verantwoordelijk, PC skills

**Talenkennis**:
**Nederlands**:

- Zeer Goed**Engels**:

- Zeer Goed**Frans**:

- Redelijk**Duits**:

- Redelijk**Wat ga je doen?**:

- Sales: marktkennis hebben, de juiste klant vinden en winnen,
- Architect: opstart shuttle, commerciële klanten vragen beantwoorden en implementeren, klantenrelaties onderhouden, administratieve verwerking opvolgen (facturatie, extra services,), crisiscommunicatie
- Solutions: oplossingen zoeken waar nodig om onze klant een goede service te bieden

**Wat krijg je?**:

- On the job opleiding tot Customer Solutions Manager die je volledig zelf aanstuurt.
- Verantwoordelijkheid
- Teamspirit
- Internationale contacten met klanten en partner spoorwegondernemingen
- Uitdagingen
- Een kans om actief mee te helpen aan de groei van een groene transportmodus
- Marktconforme beloning en extra legale voordelen

**Waar kom je terecht?**:
Onze klant is een dynamische locomotief in het spoorgoederenvervoer met een duidelijke missie: lading van de weg naar het spoor shiften door onze klanten een aantrekkelijk, realistisch en tailormade spoorwegconcept aan te bieden. De klant werkt vanuit het hart van Europa en maakt het verschil via entrepreneurship, uitzonderlijke expertise en een commitment om te werken volgens de hoogste veiligheid - en kwaliteitsnormen. Railtraxx is onderdeel van de Rail Logistics Europe groep. Voor de verdere uitbouw van de Customer Solutions afdelingzijn we op zoek naar een Customer Solutions Manager. ?

Lorenz Hendrickx
- +32 3 331 17 35



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